Support for customers impacted by COVID-19

Stephen Jones, Chief Executive of UK Finance said:

Banks, building societies and credit card providers understand that some of their customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income or because of unexpected expenses or bills to pay.  All providers are ready and able to offer support to their customers who are impacted directly or indirectly by COVID-19, which could include offering or increasing an overdraft or allowing repayment relief for loan or mortgage repayments: asking for help early is key. 

?We would encourage customers who think they may be affected to contact their provider as soon as possible to discuss the support available to them.

Support for SMEs impacted by COVID-19

Stephen Jones, Chief Executive of UK Finance said:

Banks and other finance providers recognise that the cashflow of small and medium sized businesses may be disrupted by the Coronavirus (COVID-19) impacts and are committed to supporting viable businesses in continuing to trade while they implement their contingency plans. We would urge businesses to contact their finance providers early to discuss how they can help support their companies through the coming weeks.