Invoice Finance and Asset Based Lending are types of finance used by over 40,000 businesses of all sizes in the UK. The Standards Framework sets and enforces the standards that clients of UK Finance’s IFABL Members can expect when using them.
These pages include information on the Framework, what it covers, how it works and how to make a complaint about an IFABL Member. The key components of the Framework are the IFABL Code, the independent Complaints Process and the Professional Standards Council.
Further information is available below.
Complaints line contact information:
Call +44(0)20 3934 1456
or email firstname.lastname@example.org
The Standards Framework Overview
The Standards Framework was established in 2013 to provide a clear set of standards that IFABL Members will meet and an independent, accessible complaints process to enable issues to be properly considered.
Further information is available in this overview document.
The IFABL Code
The IFABL Code and supporting Guidance set out the key commitments that IFABL Members will meet in their relationships with clients, prospective clients and guarantors. The Code is regularly reviewed and revised as appropriate.
Should an issue arise with an IFABL Member, it will be considered against the Code that was in place at the time the action(s) occurred. The current version, along with previous versions provided by the former Asset Based Finance Association is available below.
- ABFA Code (Effective 1 January 2016 – 31 December 2017)
- ABFA Guidance (Effective 1 January 2017 – 31 December 2017)
Please contact UK Finance on (+44) 0203 934 1456 if you require older versions.
The independent Complaints Process
The Complaints Process is provided independently by Ombudsman Services and it is available to the majority of clients of IFABL Members, allowing concerns to be independently investigated and adjudicated upon.
To find out more about the Complaints Process and who can access it click here to download.
Information about the Inter Member Transfer Process (IMTP) and what a client business should expect when switching their invoice finance facility between two IFABL Members is available here.
The Professional Standards Council
The Professional Standards Council is responsible for overseeing the IFABL Code and the independent Complaints Process to ensure they remain effective.
Further information is available in the Standards Framework Overview document above.
The IFABL Member List
For a list of Members that provide Invoice Finance and Asset Based Lending and who are covered by the Standards Framework, click here.