The finance industry recognises that many customers may be impacted by Carillion’s liquidation and may be worried about the prospect of not getting paid or redundancy and falling behind on mortgage or credit card payments or incurring overdraft charges. If any customer is worried about their finances they should contact their bank as soon as possible to discuss the support that is available to them. Below you will find details of what the banks are offering, with appropriate helpline numbers.

This is not a comprehensive list of support, but we hope it will provide a starting point for those looking for assistance.

They’re ready and willing to help all those who need it, so don’t hesitate to get in touch.


Information for customers in financial difficulties:

Bank of Ireland UK

Phone our Dedicated Carillion Customer Enquiry Line: 0800 121 7861.

For further information please see our websites


Barclays will provide the utmost support to any of its customers affected, and the varied circumstances they may find themselves.

Any individual Barclays customers who are concerned should contact Barclays using its money management hub or with the following numbers:

  • Mortgages – 0333 202 7492. Lines are open Monday to Thursday, 8am to 8pm, Friday 8am to 6pm and Saturday 9am to 4pm
  • Barclaycard – 0800 046 8324. Lines are open every day from 9am to 9pm
  • Overdraft and Barclayloan – 0345 600 4545. Lines are open Monday to Sunday, 8am to 9pm
  • Premier – 08009 247 365. Lines are open 24 hours a day, 7 days a week

Capital One

Customers should contact 03444 812 812

Co-op Bank

Any personal banking customers who are experiencing financial difficulty or who think they may be facing financial difficulty, should contact Co-op immediately where they will be passed to Financial Support teams who have a number of strategies in place to support customers. Each customer will be treated individually and the bank will look at the best way to support, and if needed go outside its standard financial support processes. Co-op works with third party agencies such as Citizens Advice, StepChange & Business Debtline, who it can refer customers to for wider or additional support.

Personal Financial Support number is 0344 844 8999
General call centre number is 0345 212 212

Coventry Building Society

We would encourage anyone affected by the collapse of Carillion to contact us as soon as possible if they think that their mortgage payments may be a problem. Our dedicated team will discuss a range of options to help, and identify other organisations that may be able to offer additional support.

Our team is available on 0800 121 8765.

Alternatively, we provide information and guidance on our website


HSBC is offering support services to any of its customers ‎financially affected by Carillion going into liquidation. Our specialist support teams are on standby to assist customers with information, guidance and a range of practical solutions which can help alleviate financial difficulty throughout this period. All customer queries will be handled with the utmost sensitivity and on a case by case basis to ensure the most appropriate solution is found.

HSBC Personal Banking customers affected can call  0345 850 0622 or alternatively visit for further information.

Leeds Building Society

We would encourage any of our mortgage customers who believe they may be affected by the recent Carillion announcements to contact the Society as soon as possible so they are able to help. Alternatively, details of assistance for existing mortgage customers can be found on the Society’s website at

Mortgage customers should contact Leeds Building Society on 03450 505075

Lloyds Banking Group

Lloyds Bank, Halifax and Bank of Scotland all have a range of measures in place to support customers in financial difficulty.  Any customers affected by Carillion entering liquidation are encouraged to contact us to discuss their individual circumstances.  We have specialist teams who will work with customers to determine the support available to them.  We can offer help and guidance with personal banking, savings, loans, mortgages and credit cards – this includes a range of options from providing breathing space, supporting with credit limits, temporary suppression of fees and charges to exploring alternative lending options to enable the customer to structure their repayments over longer periods.

Customers should contact via :


For any member who might be experiencing financial difficulty following the collapse of Carillion we have a dedicated team who support with money worries.

This team is ready to provide support to any member who is struggling financially or is worried about doing so after the events of the last few days.

Nationwide’s team will listen to a member’s concerns, treat them as an individual and try to find the best possible solution.

They will make everything simple and straightforward, telling members what they need to know, so they can make an informed decision in their best interests.

  • The type of practical support that could be available includes:
  • Reducing payments while a tailored plan is being put in place to ensure future payments are affordable and sustainable.
  • Agreeing breathing space if additional help is needed.
  • Working with free debt advice organisations as well as charities who identify other benefits and grants that might be available.
  • Putting members in touch with a service that provides extra help with applying for benefits.

Find out more about Nationwide’s team who support with money worries

OneSavings Bank

At OneSavings Bank we have a number of forbearance options and welcome anyone with concerns about their financial situation to call us to see how we can help. Please see contact numbers below.

  • Kent Reliance – 01634 835755
  • Prestige Finance – 0208 950 8811


RBS is encouraging any impacted customers to get in touch to understand the support and guidance that the bank can offer them.

This could include:

  • On request, and for three months, impacted customers could have a repayment holiday on their loan or mortgage.
  • Request for refund on overdraft, credit card, or other bank charges.
  • Where a customer needs to withdraw savings funds and a fee will apply, RBS will waive that fee.

There is no financial cap on this support. RBS encourages any customer experiencing payment difficulties to speak to the bank. RBS is also offering free financial health checks for those customers who need some extra help managing finances.

Please contact us in branch or over the telephone for help:

  • Royal Bank of Scotland customers – 03457 24 24 24 (Minicom 0800 404 6160).
  • NatWest customers – 03457 888 444 (Minicom 0800 404 6161).
  • Ulster Bank Northern Ireland customers – 0345 742 4365.

Santander UK

Santander UK would encourage any customer impacted financially by the Carillion collapse to contact us and discuss their situation.

Santander bank account customers wishing to discuss their situation should call us on 0800 9 123 123 (lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sunday).

For individual mortgage customers who may lose income because of the collapse, Santander will review each case on an individual basis based on their circumstances – this could mean that the customer’s monthly payments are adjusted for a period to a level that is affordable. Mortgage customers wishing to discuss their situation should call on 0800 023 4603 (lines open 8.30am to 7pm Monday to Friday and 9am to 1.30pm Saturday) or visit their local branch.

Tesco Bank

Personal banking customers should contact 0345 300 4278


TSB has a team of specially trained Partners on hand to help any of its customers who are currently experiencing financial difficulty, or worried they might be in the future. Any customers who may be impacted by Carillion’s liquidation, and who might be worried about their ability to manage their finances, now or in the future, should contact their local TSB branch, or ring on 03459 758 758. TSB’s team of experts will work with them to review their individual financial situation and develop a bespoke plan to support them in managing their finances.


Where individuals are impacted by the Carillion issue we have instigated a breathing space period of up to 30 days with an extension to 60 days if required. This allows individuals the support and opportunity to assess the financial impact that this may have on them and their families.

During this period UKAR will take no action on these accounts and will be working closely with customers to ensure that that have our full support where appropriate.

Help and guidance is available to our customers via the following links:


Should an impacted credit card customer contact Virgin they will be passed to the banks dedicated Credit Services team.

The Customer Service telephone number is 0800 011 3210.

There are also organisations that provide independent and free support for people with money worries.

The Money Advice Service is a free and impartial organisation set up by Government. It partners with a number of organisations across the UK that will provide free advice to people to help them manage their money, including providing debt advice and identifying benefits they are entitled to.  You can use the following link to identify where to get free debt advice or through their helpline 0800 138 7777.

The charity, Money Advice Scotland, can help put you in touch with an advice provider in Scotland, using the following link or by calling their Helpline  0800 731 4722

Useful links

Carillion support for business customers

Press Release – Banking industry support for Carillion supply chain

Support to personal banking customers impacted by Carillion
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