Improving outcomes for vulnerable customers

  • Published date: 16.08.2018

Vulnerability Academy

Whilst firms are making progress to address the expectations of the FCA, many firms recognise the need to improve their internal knowledge and understanding of the key issues facing their colleagues to ensure customers are treated fairly and appropriately. In response to this, UK Finance and the Money Advice Trust have partnered to bring you the Vulnerability Academy. The Vulnerability Academy is for people who want to gain the skills, knowledge, and relationships to address the most challenging issues and scenarios and meet regulatory requirements.

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