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08.03.21

Workshop

Successfully working with Customer Complaints

In recent months both the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) have set out their expectations on how firms should handle complaints. The FCA has made it clear that it is very much ?business as usual? when it comes to its expectations on firms in relation to handling complaints. While the FOS has laid out its view on how firms should approach consumer complaints related to COVID-19 policies, processes, and procedures.

03.03.21

Network

Network: Chief Risk Officer 03/2021

Life is certainly not dull for a Chief Risk Officer (SM4 holder) of a Challenger, Specialist or Small Firm, who needs not just to learn from the mistakes of the past, but, be able to control a turbulent and uncertain future. So, how does a Chief Risk Officer (CRO) make an impossible job possible?

02.02.21

Webinar

Open Banking Futures

2021 is going to be a big year for Open Banking. Significant investment into open banking technologies is driving better services to consumers and driving commercial growth in this sector. The foundation for this growth has already been laid by the Open Banking Implementation Entity and their own stats indicate continued exponential growth as far as volumes are concerned while policy initiatives such as the FCA's Open Finance, the BEIS Smart Data proposals as well as DCMS? National Data Strategy will extend data sharing beyond banking .
IF/ABL Certificate Course 2021

01.02.21

IF/ABL courses

IF/ABL Certificate Course 2021

The Certificate Course The Certificate course is the second level of the three-step distance learning programme. It is a natural continuation from the Foundation course, provides a solid base for the Diploma course, and is an industry wide recognised professional qualification in its own right. Overview
Certificate in Fraud Investigation

01.01.21

ICA courses

Certificate in Fraud Investigation

This course, delivered by Intqual Pro, covers the key components of investigative practice, from understanding legislation and requirements planning to compliment investigations, to interviewing witnesses and closing a case. Fundamental learning for those working in, or aspiring to work in, fraud investigations with a focus on the financial sector. The course is fully certified and Ofqual-recognised.
Diploma in Intelligence Operations

01.01.21

ICA courses

Diploma in Intelligence Operations

The Diploma in Intelligence Operations is perfect for analysts from a variety of sectors looking to achieve a nationally recognised qualification as proof of their competence. What will this qualification give me?
Certificate in Anti Money Laundering

01.01.21

ICA courses

Certificate in Anti Money Laundering

A practical, introductory-level course that will give you a solid understanding of core money laundering and terrorist financing risks. Suitable for operational or front-line staff as well as those considering embarking on a new career in AML as a stepping-stone for study at a higher level. This on demand course is awarded in association with Alliance Manchester Business School, the University of Manchester. UK Finance members can get a 5% discount on all ICA courses - USE DISCOUNT CODE: UKFIN5 at checkout. 
Certificate in Fraud Prevention

01.01.21

ICA courses

Certificate in Fraud Prevention

This practical course will enable delegates to understand and assess the risk of fraud facing their organisation, and develop, implement, and communicate prevention strategies, including effective fraud prevention campaigns and appropriate use of technology to support these aims. The course is fully certified and is Ofqual-recognised.

01.01.21

Distance learning

The UK Finance Learning Hub

With tightened regulation and accountability, the need for robust risk, governance, compliance, cyber and financial crime training has never been greater.