Webinar overview:

12 months on from the launch of the Payment System Regulator’s (PSR) groundbreaking APP fraud split reimbursement model, and much of the impact is well documented.

The financial services industry has seen a shift towards higher volume, lower value scams. Victim reimbursement has become faster.

The initial concerns around a significant rise in claims have not yet fully materialised, but we are seeing an increase quarter-on-quarter, and neither has the expectation that consumer behaviour would fundamentally shift, with customers becoming noticeably less risk-averse.

But what has the impact been on banks and other PSPs? And what are the key strategic considerations for the next 12 months?

Join us as we share insights from the front line, including:

  • What new gaps are fraudsters seeking to exploit since PSR rules took hold?
  • How are organisations balancing the need to protect themselves from fraud with their duty to support vulnerable customers and comply with Consumer Duty?
  • Mule treatment strategies and how firms are reporting on fraud while trying to avoid de-banking genuine victims.
Area of expertise:
Jonathan Leslie

Jonathan Leslie

Payments Fraud Lead, NatWest Group

Maninder Dhaliwal

Maninder Dhaliwal

Head of Engagement Management, LexisNexis® Risk Solutions

Dianne Doodnath

Dianne Doodnath

Principal, Remote Payment Channels, UK Finance

Dianne is a Remote Payment Channels fraud threat lead at UK Finance, working closely with financial institutions and other sectors to close vulnerabil...

Dianne is a Remote Payment Channels fraud threat lead at UK Finance, working closely with financial institutions and other sectors to close vulnerabilities beyond the perimeter of the banks. Having worked in fraud prevention for over 17 years, Dianne now primarily engages with companies outside the FI sector to encourage and foster collaborative initiative to protect mutual customers. 

Prior to joining UK Finance, Dianne worked in the gambling sector mitigating economic crime and meeting regulatory reporting requirements. 

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LexisNexis® Risk Solutions

LexisNexis® Risk Solutions

With our unique approach to data, insight, and analysis enables our customers to uncover complex risks, identify hidden opportunities and see what oth...

With our unique approach to data, insight, and analysis enables our customers to uncover complex risks, identify hidden opportunities and see what others can’t see, helping them to make smarter, more-timely decisions, with greater clarity.

LexisNexis® Risk Solutions helps many of the world’s most recognisable financial brands to cut through the noise and see what matters when assessing complex fraud and identity verification challenges or navigating the complexity of KYC, AML, and other CDD screening processes.

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Anyone working with APP fraud, economic fraud or has an interest in the topic.