Protecting vulnerable consumers is a key ongoing conduct priority for the Financial Conduct Authority (FCA) and a key conduct and reputational risk for firms.

The FCA expects the fair treatment of vulnerable consumers to be taken seriously, and embedded into their culture, policies and processes throughout the whole consumer journey.

The FCA are set to publish its finalised guidance for firms on the fair treatment of vulnerable customers. In anticipation of the finalised FCA guidance being released, the Money Advice Trust are holding a webinar on 3 March at 11:00 AM

Joining Chris Fitch, Vulnerability Lead at the Money Advice Trust, for a very special discussion on the content of the finalised FCA guidance are:

• Fiona Turner: Principal, Financial Inclusion, Capability and Vulnerability, UK Finance
• Sarah McKenzie: Head of Consumer Strategy and Policy, FCA
• Mike Songer: Director Group Customer Vulnerability, Lloyds
• Tim Hawley: Head of Customer Vulnerability, Capital One
• Ian Phillips: Co-Facilitator, Vulnerability Academy

Join us for insight, practical discussion, and the opportunity to ask the FCA what your firm should do in response to vulnerability.

Save your spot

Vulnerability Academy:

The fifth Cohort of the award-winning UK Finance Vulnerability Academy, in partnership with the Money Advice Trust, will help ensure firms are prepared to meet the challenges posed by the guidance to customers and colleagues. This academy will run across five interactive, practical, problem-solving online workshops, each split into two separate half-day sessions. Download the Vulnerability Academy Brochure (PDF)

Interested in the Academy? Learn more