Breaking New Ground: Significant Progress in APP Fraud Detection

Webinar overview:

Join our webinar to discover how Mobile Intelligence is revolutionising the fight against Authorised Push Payment (APP) fraud. With Mandatory Reimbursement regulations coming into force in October 2024, both sending and receiving banks are now accountable for compensating the victims of APP fraud. The urgency for banks to mitigate losses, protect their reputations, and safeguard their customers has never been greater.

Scam Signal, is a mobile intelligence solution designed to detect the subtle signs of Authorised Push Payment (APP) scams, where criminals pose as trusted individuals to deceive customers and coerce them into making fraudulent payments. One in 15 of us have fallen victim to these kinds of scams.

It uses real-time telecom data from mobile network operators via APIs to help banks better assess the level of risk associated with transactions.

With APP fraud considered the world’s number one digital fraud threat, the introduction of the PSR’s Mandatory Reimbursement regulations means that banks face increased costs and pressure to demonstrate more robust strategies to prevent fraud losses. The panel will discuss the development and implementation of Scam Signal, providing tangible evidence of its effectiveness in protecting consumers against APP fraud.

The discussion will highlight the successful collaboration between the UK’s banks and Mobile Network Operators, and the supporting role of the GSMA and UK Finance, emphasising the importance of cross-industry collaboration in the fight against fraud.

It will also examine the rise of APP fraud, discuss fraud trends observed by risk and cybersecurity platform providers, and how Scam Signal is adding value to banks fraud strategies to enable better protection for account holders while minimising friction in customer journeys.

Area of expertise:

Economic crime

Tags:

Fraud

Clare Messenger

Head of the Mobile Intelligence, JT Group

Clare is the Commercial Head of the Mobile Intelligence division at JT Group, a government-owned Tier-1 telecom operator with a network of over 600 Mo...

Clare is the Commercial Head of the Mobile Intelligence division at JT Group, a government-owned Tier-1 telecom operator with a network of over 600 Mobile Network Operator (MNO) partners worldwide. Working closely with these MNO partners, JT delivers network data solutions focussed on identity verification and fraud protection, safeguarding consumers from identity theft, account takeover and Authorised Push Payment fraud, while supporting businesses with Strong Customer Authentication (SCA).

Clare’s career began in the media industry, where she led commercial teams across the publishing, television, and digital sectors. With over 17 years of experience in the telecommunications industry, Clare has spearheaded numerous strategic projects aimed at driving incremental revenue for Mobile Operators.
A founding member of the UK joint venture Weve - a mobile media and payments business owned by Vodafone, TEF, and EE - Clare is a recognised expert and passionate
advocate for using mobile intelligence data from operators to prevent fraud. Her extensive work with Mobile Network Operators globally demonstrates her commitment
to this cause.

At JT, Clare’s primary focus has been on successfully scaling the Mobile Intelligence division. Her ongoing efforts are dedicated to developing new services and expanding into new markets, ensuring JT remains at the forefront of innovation in the telecommunications industry.

Dianne Doodnath

Principal, Remote Payment Channels, UK Finance

Dianne is a Remote Payment Channels fraud threat lead at UK Finance, working closely with financial institutions and other sectors to close vulnerabil...

Dianne is a Remote Payment Channels fraud threat lead at UK Finance, working closely with financial institutions and other sectors to close vulnerabilities beyond the perimeter of the banks. Having worked in fraud prevention for over 17 years, Dianne now primarily engages with companies outside the FI sector to encourage and foster collaborative initiative to protect mutual customers.

Prior to joining UK Finance, Dianne worked in the gambling sector mitigating economic crime and meeting regulatory reporting requirements.

Brian Gorman

Fintech Lead, GSMA

Brian is the FinTech Lead at the GSMA leading activities to enhance collaboration between the Fintech vertical and the mobile eco-system and supportin...

Brian is the FinTech Lead at the GSMA leading activities to enhance collaboration between the Fintech vertical and the mobile eco-system and supporting members, and eco-system partners explore opportunities.

Brian's background is product and commercial management in banking and mobile telecoms including Telefonica o2,Lloyds and Barclays.

Scott Taylor

Fraud Protection Consultant (EMEA), FICO

Scott is a Fraud Protection Consultant (EMEA) within FICO’s Customer Communications Platform team and brings with him over 37 years of Financial Servi...

Scott is a Fraud Protection Consultant (EMEA) within FICO’s Customer Communications Platform team and brings with him over 37 years of Financial Services experience, with 33 years at NatWest Group. Prior to leaving NatWest, Scott was the Head of Investigations & Support, Fraud & Chargeback Operations where he led over 400 staff across 4 Operational Centres in the UK & Ireland. During that time, he also led several large transformation programmes across the bank and provided management support for the NatWest Fraud & Chargeback Centres in India.

His Law Enforcement Operations responsibility provided Scott with an opportunity to directly support all the UK & Irelands Police forces where his teams provided critical information to fight Crime & International terrorism.

JT Group

JT has transitioned from a government-owned telecom provider to a global technology leader. Pioneering the first jurisdictional full-fibre network, JT...

JT has transitioned from a government-owned telecom provider to a global technology leader. Pioneering the first jurisdictional full-fibre network, JT has positioned Jersey as one of the fastest internet jurisdictions in the world. This milestone reflects JT's commitment to delivering cutting-edge connectivity solutions, including high-speed broadband, mobile services, and IoT applications.

Beyond telecommunications, JT excels in providing innovative business solutions such as fraud detection and prevention, cybersecurity, cloud services and data management. JT's Scam Signal solution, developed in collaboration with FICO and the UK’s mobile network operators, has been awarded for its excellence in combating Authorised Push Payment (APP) fraud.

JT's dedication to digital transformation is evident in its continuous investment in emerging technologies and strategic partnerships. The company's customer-centric approach ensures tailored solutions that enhance operational efficiency and drive business growth.

JT’s Mobile Intelligence offerings provides secure transaction alerts to over 135 million customers globally.

Any business impacted by the PSR reimbursement regulation and is focused on protecting their customers against Authorised Push Payment fraud.

Breaking New Ground: Significant Progress in APP Fraud Detection