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We all know that banks have a lot of challenges these days. How can they offer a differentiated customer experience? How can they improve the productivity of their remote and hybrid workforce? How can they do all of this and cut the bank’s costs? Digital banking has become faceless and impersonal, we need to put the humanity back into the transaction and the conversation back into the customer’s experience.
Banks need to give their hybrid workforce the tools to not only engage with customers in a more human way, but to be able to access the information and the people they need during that call. The goal is to deal with their customers’ enquiries and wishes, at the first time of asking. Or even better: proactively giving advice on how to enhance their customers’ financial position and prepare for the uncertain times ahead.
But how can banks do this?
Join Accenture, Avanade and Microsoft and learn how Microsoft Collaborative Apps can extract all the data, the information and the insights from the applications staff use every day and surface them in Microsoft Teams. Users can complete a task or answer an enquiry on a call without ever leaving Teams. They can contact colleagues or bring them into a customer call using the collaboration, screen sharing and task management capabilities. Furthermore, collaborative apps also use bot and AI recommendations that remove the mundane manual processes involved in day-to-day tasks. All in a secure environment.
Head of Banking and Capital Markets for Europe, Avanade
Nic Merriman is the Head of Banking and Capital Markets for Europe, focusing on strategic leadership. He has over 25 years of experience in technology...
Nic Merriman is the Head of Banking and Capital Markets for Europe, focusing on strategic leadership. He has over 25 years of experience in technology, consulting, and financial services, having worked for some of the UK’s largest and most innovative banks including Egg (the world’s first pure internet only bank), HBoS, and LBG where he held roles including the CTO for Retail Bank, CTO Wealth and International, and Chief Architect. Having started his financial services career at Microsoft, he has continued to deliver solutions that provide value to both customers, employees, and shareholders. Nic has extensive payments experience having worked with some of Europe’s leading payments organisations while consulting with AlixPartners. At Avanade, Nic is focused on helping customers realise the value from their investment in the Microsoft and wider technology ecosystem. He also focuses on Open Banking, Data, Customer and Employee experience through data driven, cloud-based, mobile strategies while supporting organisations in their transformation journey.
Microsoft Business Applications Lead Europe - Banking, Accenture
As part of Accenture’s Microsoft Business Group, Matt leads European market development for business applications in banking. In practice, this involv...
As part of Accenture’s Microsoft Business Group, Matt leads European market development for business applications in banking. In practice, this involves combining the best talent and technology across Accenture, Avanade, and Microsoft, to help clients develop a compelling vision for their business and to translate this into an actionable transformation plan. Matt has a special focus on customer and employee experience, where the Microsoft Cloud blurs the lines between structured processes, like sales and service, and less structured human workflows, such as collaboration and communication, to apply customer insight and intelligent automation in new ways.
Prior to Accenture, Matt spent 7 years at Microsoft as a specialist in business applications and responsible for the Dynamics 365 Customer Engagement solutions in the UK and Western Europe Business Groups. This gives Matt real insight into the strengths of the Microsoft platform and how to partner with the organisation to achieve best results. Matt has also worked in Gartner’s Financial Services global accounts organisation as a client executive for one of the UKs largest banks, helping IT and business leaders to access and apply the firm’s technology research and advice.
Managing Director Dynamics, UK, Microsoft
Jenny Kalenderidis is the Managing Director for Dynamics in the UK, Microsoft’s Business Application solution set. She has extensive experience of run...
Jenny Kalenderidis is the Managing Director for Dynamics in the UK, Microsoft’s Business Application solution set. She has extensive experience of running direct and channel sales operations and sits on the Microsoft Solutions Leadership team. She has subject experience in enterprise and public sector business, with a demonstrable track record or delivering complex solutions within multi-national organizations.
Jenny has over 30 years’ experience in the IT industry and took over responsibility for managing the Dynamics business in August 2020.
Jenny has worked for leading tech companies such as Splunk where she ran their UK business, RSA, which was then the security division of EMC where she ran the UK business and sat on the RSA EMEA and EMC UK Executive Management teams, and was on the Board of EMC’s Woman’s Leadership Forum. Jenny started her IT career at Spider Systems, a provider of networking technology. She has worked on numerous large-scale IT projects both at a pre and post sales levels.
She did her studies in Business & Finance at Bristol Polytechnic and has a Masters Degree in Business Analysis from Lancaster University.
Director, Digital Technology and Cyber
Ian leads UK Finance's operational and policy work on cybersecurity and third party risk management. In this role he engages with key industry stakeho...
Ian leads UK Finance's operational and policy work on cybersecurity and third party risk management. In this role he engages with key industry stakeholders to develop and operationalise collective action initiatives on behalf of the financial sector, as well as responding to UK, European and Global policy consultations on behalf of UK Finance members.
Before joining UK Finance Ian worked within the Technology Risk leadership team at BNY Mellon and prior to that served for eight years as a British Army Officer.
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Ou...
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help make a human impact on our clients, their customers and their employees. We are the power behind the Accenture Microsoft Business Group, helping companies to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Avanade has 38,000 professionals in 25 countries, bringing clients our best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Learn more at www.avanade.com.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and speci...
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Global digitisation combined with unprecedented changes to the financial services business model is mandating transformation. Microsoft empowers finan...
Global digitisation combined with unprecedented changes to the financial services business model is mandating transformation. Microsoft empowers financial institutions to drive digital transformation with solutions to reimagine the client experience for a digital world, empower employees with modern productivity suites and digital workstyles, optimise operations through improved insight into risk and operational models and transform products with open and connected systems and real-time predictive digital processes. Through a combination of Microsoft and partner solutions, you can turn data into insight, transform ideas into action and turn change into opportunity.
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