As we are currently working to upgrade our systems, we are temporarily unable to accept card payments. If you would like to book any of our Training courses with a card, please contact and an alternative payment facility will be arranged.

UK Finance's Conduct and Culture Academy was launched in 2018 and eight cohorts of UK Finance members have already completed this intensive, fast-track programme. To maintain focus on practicality and meet changing industry needs, this year's cohort launches in May in a slightly different format.

The ninth cohort of the Academy will be geared towards experienced managers who have core conduct or culture remit, building comprehensive expertise in the tools and frameworks needed to transform conduct and culture principles into practical levers to support firms? key objectives. These objectives could be to underpin refreshed purpose, operational resilience or diversity and inclusion in firms, thread ESG standards and priorities throughout firms, respond to a regulatory requirement, or simply enhance the effective management of firms to create long-term business value.

Delegates will learn how to develop frameworks, foster practices, measure, and so manage behaviours which put customers, a clear purpose and the firm's values at the heart of decision-making at every level; raise risk-aware working, exactly as the regulator has asked the industry to do; yet also improve productivity, engagement purpose-led management to underpin long-term success.

This is an intensive three-day workshop over three weeks run by two of the UK's leading conduct and culture specialists, supplemented by reading lists and downloadable resources. Along the way, delegates will receive practical ?lessons learnt? examples and models based on regulatory and behavioural principles, share experiences in a dedicated private forum to develop new ideas and solutions that can be implemented in their own firms, and have access to un-published methods and tools.

Note that the course requires some pre-reading and a willingness to share real-life case-studies (under Chatham House Rules) and debate concepts with colleagues from other firms to build expertise for the whole group.


Dr Roger Miles

Dr Roger Miles

Financial practitioner turned specialist researcher in the field of regulated Conduct

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, ...

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, Culture Audits and capital charges against Reputation Risk. He convenes knowledge sharing groups of senior executives including forums at UK Finance, whose Conduct and Culture Academy he co-founded in 2017.

Following audit practice with PwC he advised the Boards of large publicly listed companies in the UK, EU and US as a partner in investor relations firm Georgeson & Co. He was Director of Communications and Enterprises for the BBA (under Sir Brian Pitman), UK corporate affairs lead at FBE in Brussels, and later a Head of Risk Communications in HM Civil Service, before giving all that up to requalify as a risk psychologist and university lecturer.

He frequently works by invitation directly with firms? senior leaders on in-house initiatives to develop their frameworks for conduct risk and culture.

With research among more than 400 firms participating in UK Finance Conduct sessions since 2016, he has amassed a unique exemplar body of conduct programmes, reporting designs, indicators and definitions. He welcomes sharing these insights with UK Finance attendees, to inform discussions of ?exemplary practice? in measurement and reporting on conduct, culture and reputation.

Session attendees consistently rate him 5* / 95-100% for ?expertise?, ?ease of understanding?, ?open and engaging?, and ?enjoyable experience?. Each year he leads small-group interactive workshops for more than 1000 attested Senior Managers in financial firms; since 2010 he has taught one-to-one or in small groups, 10,000+ leaders and divisional managers in financial, professional and government service.

His research often uses language analytics and specialist 'sensitive topic research? techniques to identify previously unvoiced concerns. These findings, unique to each firm, guide the design of the firm's framework of human-factor risk indicators and reports, encouraging the start of productive ?conduct conversations? at all levels, embedding spontaneous best practice in risk reporting.

He lectures as a visiting SME at business schools in Cambridge and London, and at UK Defence Academy; and moderates cross-industry working groups for Board appointees, Compliance, Legal and HR professionals.

His published work includes the financial sector's popular handbook Conduct Risk Management: A behavioural approach (2017) and Culture Audit: Reporting on behaviour to conduct regulators (2021), which includes chapters co-authored with senior regulators in the UK, EU, US and APAC. (Both titles available to UK Finance session attendees at a special discount). He co-edits the Encyclopaedia of Key Psychology Concepts for the London School of Economics annual Behavioral Economics Guides and is a contributing editor at Thomson Reuters Regulatory Intelligence.

In 2006-7, using live observation and narrative research, he analysed how banks were ?gaming? their public reporting on regulatory capital. King's College London awarded him a PhD for this work, whose theory was validated abruptly when global financial markets crashed in 2008. In 2010 he accurately predicted the change of financial regime to ?behaviour-based regulation?; the UK's Conduct regime launched in 2013 and included core principles he had earlier identified.

Read more
Patrick Butler - Academy

Patrick Butler - Academy

Managing Director of Calitor

Patrick advises and coaches Executive Committees and boards of global and national financial services firms to enhance their business Culture, build e...

  • Patrick advises and coaches Executive Committees and boards of global and national financial services firms to enhance their business Culture, build effective Conduct Enhancement programmes and strengthen risk management practices at all levels. He founded Calitor in 2012, through which he has helped clients such as Barclays Bank, RBS, Natixis and Commerzbank.
  • Based on the practical solutions developed with clients, Patrick designs and delivers bespoke Regulatory Risk Management and practical business culture and conduct enhancement programmes to financial institutions and other regulated industries, either individually, through executive education foundations such as CEDEP or via Industry Associations such as UK Finance.
  • In early 2018 he co-founded and continues to deliver the Conduct and Culture Academy at UK Finance, that brings decision makers at retail and wholesale banks together to learn how to develop practical solutions to meet or exceed regulatory expectations and drive sustainable value. The course builds on a deep understanding of the latest regulatory thinking, advanced behavioural models, strategic models, practical expertise, leading edge tools and bespoke frameworks.
  • Prior to this Patrick was a British Diplomat in the Far East, including being part of the first official British diplomatic visit to North Korea; an Investment Banker with HSBC and then EMEA head of Global Banking Compliance at Bank of America Merrill Lynch. In this latter role he restructured, based on Conduct principles, the Investment Banking, Debt and Equity Capital Markets and Equity Research Compliance functions, following the merger of the two banks in 2009.
  • He is also Deputy Chairman designate to the board of MIRIS AS, a clean energy and smart building focussed Norwegian real estate technology company; a Non-Executive Director and adviser to Sonder Financial, a start-up payments platform technology provider; an adviser to Arkadia Lending, a start-up Peer-to-SME lending platform, and mentors small and medium businesses facing substantial growth or change.
  • Patrick received his MBA from INSEAD in 1999.
Read more
  • C-Suite and senior managers responsible for resourcing, strategic planning, operations or governance who needs to better understand how conduct and culture can affect their business objectives and personal accountability under the Senior Managers  and Certification Regime (SMCR);
  • A business or desk head who now has greater responsibility for managing conduct and culture in their teams and wants to develop their skills to drive sustainable value through better conduct and client relationships, or to better contribute to their firms? overall cultural or values programme.
  • Risk professionals who have been tasked with connecting the dots across the three lines of defence, in particular who wish to enhance the way these lines function in a Conduct regime, both independently (we have had a number of Internal Audit functions come to see how the IA methodology can account for Culture) and as a trusted partner with other lines of defence, to ensure all functions are aligned with the firm?s Purpose.
  • A leader of human resources or learning and development responsible for driving more effective training and competency regimes aligned with conduct principles, refocussing incentive and leadership programmes and for rebalancing controls relating to codes of conduct or ethics.