As personal banking and financial services firms begin to plot a route to economic recovery, there is an opportunity to do so in ways that benefit customers and meet their changing needs. The scale of adoption of digital services during 2020 was unprecedented and the impacts of more than a year of uncertainty and instability have changed the way customers spend, save and bank forever.

Given the changing world we operate in, how can you make sure you help customers in financial difficulty access the support they need through the pandemic and its aftermath? What processes do you need to have to ensure you protect the most vulnerable customers? And how do you put in place a company culture that ensures the right behaviours thrive?

The Customer Experience Summit will bring together hundreds of UK Finance member delegates, from customer services and contact centre leaders, to those working across product design and development, marketing, communications and digital transformation.

Running over the course of a week, the Customer Experience Summit will feature live and on-demand content, including presentations, webinars, panel discussions, interviews and live debates, with a blend of high-level thought leadership and practical advice. Your ticket provides access to all content throughout the week.

The full list of sessions available is as follows, simply click on each session for details and booking link: