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Digital transformation continues to extend in the banking industry, with the focus on speeding up processes but when it comes to digital transformation, the ?customer? is both your internal team as well as the traditional customer using your services.
Banks are facing intense competition, from new fintech companies, eCommerce giants, new banks of all sizes utilising new and interesting technology, although, the technology doesn't necessarily improve back office function, accessibility, or the customer journey. Organisations need to consider all options, even looking at older solutions such as voice recognition that has vastly improved since it was first brought to market.
In this webinar, we will discuss how banks are being challenged to keep in today's increasingly digitally-focussed market and how they can provide new products, experiences and services by accelerating digitisation via adopting a 5 step digital strategy in their organisation.
KEY LEARNING OUTCOMES:
Senior Business Development Manager, Nuance
Vladimir Teodosiev is a Senior Business Development Manager at Nuance delivering value to high-profile private and public organisations. Commercially ...
Vladimir Teodosiev is a Senior Business Development Manager at Nuance delivering value to high-profile private and public organisations. Commercially savvy and with a strong interest in technology, he has extensive experience in creating and delivering value to high-profile private and public organisations. Highly customer-focused and results-driven, he supports businesses in developing best practices that facilitate efficient document creation.
Director, UK Finance
Ann joined UK Finance in 2018 and is the Director of Business Development working in our Commercial Delivery Team, with responsibility for working wit...
Ann joined UK Finance in 2018 and is the Director of Business Development working in our Commercial Delivery Team, with responsibility for working with our commercial partners and external stakeholder relationships.
Prior to joining UK Finance ran her own international consultancy, specialising in leadership and development, executive coaching and business psychology. She has worked extensively at board level within the Public Sector and Private Sectors, advising on people policy and organisation design, and has lectured in at Warwick University, Leeds University Business School and in Universities in Hong-Kong and Malaysia in people development and performance improvement.
Nuance Communications is a world leader in conversational AI innovations that brings intelligence to everyday work and life. Nuance delivers solutions...
Nuance Communications is a world leader in conversational AI innovations that brings intelligence to everyday work and life. Nuance delivers solutions that understand, analyse, and respond to people - amplifying human intelligence to increase productivity and security. With decades of domain and AI expertise, Nuance works with thousands of organisations globally across healthcare, financial and legal services, education, telecommunications, public services, and other professional services? to create stronger relationships and better experiences for their customers and workforce.
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