Interactive workshop focusing on practical actions to embed the Consumer Duty in your organisation.

UK Finance returns to the Guildhall for our annual flagship dinner.

On 6th March 2020, the FATF published official guidance recognising the need for CDD teams to acknowledge the requirement that organisations may need to onboard customers virtually. It has therefore never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal and financial risks. 

This workshop will take you through what the regulator will be looking for and help you identify the gaps you may have in your implementation of the Consumer Duty.

Comprehensive coverage of good practice for sustainable banking, ESG and Climate Change Risk.

As fraud detection systems have become more sophisticated, fraudsters have turned to targeting bank customers directly.

Sanctions are a key tool in the armoury of the global fight against financial crime. Understanding sanctions remains a complex yet fascinating topic and is crucial for the development of well-rounded strategy in combating financial crime. The ICA Advanced Certificate in Managing Sanctions Risk explores the intricacies and challenges of meeting sanctions obligations.  You will learn about the latest sanctions challenges and best practice and you will review case studies so you understand the risks sanctions present to firms and the frameworks used to manage these risks.

In this third and last session from our three-part series, we will look at the Consumer Duty and what it means for colleagues and the skills they need when handling customer complaints.

In this second session from our three-part series, we will look at the Consumer Duty and what it means for the processes that sit in, and around, the handling of customer complaints.