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This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overview and demonstration of an effective problem-solving methodology, as well as, outlining key factors that organisations and managers need to consider as they adopt a more structured approach to problem-solving.
This course builds understanding of a proven approach to Root Cause Analysis that is appropriate to the Finance Sector and to 21st Century problem solving. Premise - Every individual and every business has to tackle problems. In ever-more complex environments a shared and structured process can provide a major competitive advantage.
There is a growing acknowledgement that problem solving - creative and structured - will be one of the core skills that a) empower individuals in their careers and b) ensure companies maintain a competitive edge. Reports from numerous global organisations cite structured problem-solving as a skill that will protect firms and employees from escalating levels of complexity and uncertainty. But do professionals really know what this means and where a transition to structured problem-solving might begin? By understanding why RCA is important to their organisations and even more importantly what effective RCA might look like senior managers are better informed to create an effective strategy for their organisations.
By the end of this workshop you will be able to:
Take this training in-house
If you have five or more delegates who wish to attend this briefing, it may be more cost effective to run it in-company. To find out more about in-company training, please contact the team on 0203 934 1197 or training@ukfinance.org.uk
Ed Wells, Sologic
Sologic are global specialists in Root Cause Analysis and Structured Problem Solving and lead the way in the provision of knowledge and skills within ...
Sologic are global specialists in Root Cause Analysis and Structured Problem Solving and lead the way in the provision of knowledge and skills within Financial Services.
Ed Wells has been facilitating and training RCA teams nationally and internationally across a spectrum of global organisations and sectors since 2015. He specialises in the application of Root Cause Analysis in the field of customer service, organisational change and high performance.
Ed has seen the enormous difference that an effective RCA process can make to individuals and organisations. Ed brings this extensive knowledge and experience to his work in delivering training and improving performance. He enjoys provoking enquiry, challenging assumptions and providing insight into the problems encountered in organisations. His style of training is described as motivational and thought-provoking, embracing the active learning principles. Throughout the training and development that he facilitates he encourages the people he works with to make meaningful changes to their work, processes and behaviours using the key principles of Root Cause Analysis.
Senior managers, service and quality managers and decision makers seeking to understand and potentially implement a proven, structured approach to problem solving.
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