Today's banking market for small and medium-sized enterprises (SMEs) is being reshaped by two, often contradictory, forces. Commercial banks are having to find the balance between rapid change and traditional, established business models for serving SMEs as SME customers take a digital approach.

Accenture's 2019 UK SME Banking Survey reveals four top-line findings that, in combination, illustrate how the underlying forces are playing out and creating tensions in the SME banking market.

From the findings of this survey Accenture has identified four key imperatives that commercial banks should take to strike the right balance between the new and the old, while also lowering costs to serve and provide customers with value for money.

In this webinar we will discuss Accenture's UK SME Banking Survey with Stuart Chalmers and Tom Merry. You?ll get a whistle stop tour of the key findings and you?ll learn about the forces driving the SME banking market and you?ll find out what commercial banks need to do to strike the balance between the new and the old while also lowering costs to serve and provide SME customers with value for money.

In this FREE webinar, some of the key objectives are to:

  • Learn how SME customer satisfaction levels differ between traditional and mid-tier bank banks.
  • Find out about switching intentions amongst SME customers.
  • Explore what type of relationship SME customers want with their bank.
  • Get SME customers? opinion about artificial intelligence and digital banking.
  • Understand what services provided by relationship managers are valued by SME customers.

Speakers: 

  • Stuart Chalmers, (Accenture)
  • Stephen Pegge, (UK Finance) 
Area of expertise:
Accenture Strategy

Accenture Strategy

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, techn...

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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