Focus on accountability, behaviour and customer

In this free webinar, we will be discussing what has changed since the first-wave implementation of SMCR and what are the challenges and lessons learnt that the second-wave implementers need to be aware of.

We will debate whether the SMCR implementation effort up until now has been skewed towards choosing the senior manager population and the required documentation.  This has certainly helped to raise governance minimum standards across the financial services industry in line with regulatory expectations.

However, what are the practical considerations of embedding SMCR in BAU operations and creating a dynamic interaction between governance, organisational culture and conduct of business?

SMCR is as much about individual accountability and responsibility as it is about individual behaviour.  Ultimately deriving business benefit from SMCR is dependent on fostering the right culture and a sharp focus on the customer.