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Nine months since we published the UK Finance report on generative AI opportunities and challenges within financial services, this session explores the changes we have seen since then and how the industry is maturing in its interaction with the technology.
The panel will revisit the paper’s case studies – complaints management, ‘Know Your Customer’ and software development – and do a deeper dive on complaints management to see how the use case, and the risk treatments deployed, have matured.
Agentic Design Lead, Accenture
Michael leads our agentic design pillar within Accenture’s Centre for Advanced AI and advises financial services clients on building transformational ...
Michael leads our agentic design pillar within Accenture’s Centre for Advanced AI and advises financial services clients on building transformational AI applications.
Michael has delivered a range of generative and agentic AI use cases for a leading asset and wealth and advises FS organisations to reinvent their operating models with AI.
Responsible AI Lead, Accenture
Tom is a Managing Director in the UKI Responsible AI practice and EMEA Financial Services Lead. Tom’s background is AI governance, regulatory complian...
Tom is a Managing Director in the UKI Responsible AI practice and EMEA Financial Services Lead. Tom’s background is AI governance, regulatory compliance, AI implementations and enterprise risk reinvention for the age of AI. Tom’s practice supports developing AI risk frameworks, embedding AI governance to ensure reduced risk through compliance, trust and value.
Principal, Data Policy, UK Finance
Walter McCahon oversees policy work on privacy, data protection and data ethics issues at UK Finance. Before coming to UK Finance, he worked for the B...
Walter McCahon oversees policy work on privacy, data protection and data ethics issues at UK Finance. Before coming to UK Finance, he worked for the BBA in various policy areas, including privacy, data protection, Open Banking, and retail banking regulation. He previously worked for the New Zealand Banker's Association and New Zealand Ministry of Economic Development on financial sector regulatory reforms.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and speci...
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Members of the Data and AI working group, CRO, CCO, CTO and CDO and their teams.
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