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This interactive session provides an engaging introduction to the FCA’s Consumer Duty. We will break down the Duty into simple and practical terms and explore what it means for you, your firm, and your customers.
We will start by debating the bigger picture, why the Consumer Duty was introduced, and the FCA's expectations. The session will focus on the key principles and outcomes of the Duty, exploring how these apply in practice through debate and discussion.
You will also explore the emerging best practices around embedding and evidence-based compliance with the duty.
This session will provide the opportunity to share learnings and discuss practical steps to support compliance with the duty.
By attending this session, delegates will be able to:
Whether you are seeking to upskill your team, enhance productivity or foster a culture of continuous learning, we can deliver customised training programmes designed to meet your specific needs. If you have an enquiry, you can complete the in-house form and our training team will be in touch with next steps.
13:30 – 13:45 - Welcome, introductions and learning objectives
13:45 – 14:30 – Overview of Consumer Duty and what it means for firms and individuals
What is driving this shift in regulatory thinking
Break 14:30 – 14:40 14:40 – 15:15 - Organisational impacts of Consumer Duty
15:15 – 15:45 - Group activity and group debrief
Break 15:45 – 15:55
15:55 – 16:20 - Data gathering, reporting and evidencing
16:20 – 16:50 - Group activity and group debrief (case study scenarios)
16:50 – 17:00 - Summary and close
Lynne is an experienced independent consultant specialising in interpreting and implementing FCA regulation, focusing on its impact on people. L...
Lynne is an experienced independent consultant specialising in interpreting and implementing FCA regulation, focusing on its impact on people.
Lynne has supported various financial services firms in navigating key regulatory areas, including training and competence, the Senior Managers and Certification Regime (SM&CR), Conduct Risk, and the delivery of good customer outcomes.
With over 20 years of experience in Customer Operations and Learning and Development, spanning retail and consultancy environments, Lynne offers a pragmatic, people-centred approach to regulation. She has successfully led the delivery of several key regulatory change programmes, combining subject matter expertise with practical action.
This session has been created for:
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