Introduction to The Regulation of Consumer Credit

Workshop overview:

Consumer credit remains one of the most tightly regulated areas of financial services, with firms expected to navigate a complex framework of rules and obligations while still meeting customer needs. Failure to comply can carry significant risks – from regulatory censure and reputational damage to unenforceable agreements and costly disputes.

This interactive three-hour session, Introduction to the Regulation of Consumer Credit, has been designed to give participants a clear, practical grounding in the essentials of the regime. It provides the knowledge needed to identify when agreements are regulated, exempt or unregulated, and explains the specific form and content requirements for regulated agreements under the Consumer Credit Act 1974 and the Consumer Credit (Agreements) Regulations 2010.

The session also explores the steps firms must take if seeking enforcement orders through the courts, the importance of key post-contractual notices, and the implications of connected lender liability under Sections 75 and 56 of the CCA. In addition, delegates will gain an understanding of the “unfair relationship” provisions – when they can be applied, how they are evidenced, and the limitations involved.

Learning outcomes:

• Gain a solid grasp of the consumer credit regulatory framework
• Understand the boundaries between regulated, exempt and unregulated agreements
• Be equipped to apply best practice within their own business to ensure compliance and reduce risk.