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This course introduces the core principles of Root Cause Analysis (RCA) and explains the What Caused This dynamic cause and effect mapping methodology, critical for understanding and mitigating systemic risks. This approach focuses on visualising the complex web of causes and effects, leading to robust, repeatable solutions that reduce errors, enhance operational resilience and regulatory compliance.
RCA plays a fundamental role in strengthening risk and error management in regulated sectors by enabling a clear distinction between symptoms, direct causes, and true root causes in incidents and failures.
By applying the structured What Caused This method, organisations can effectively investigate incidents, non-compliance issues, and near-miss events, helping to meet the Consumer Duty Act and further regulatory demands.
RCA’s systematic and structured approach supports the development of targeted, sustainable actions that address underlying root causes rather than merely treating symptoms. Effective RCA highlights the human, cultural, and leadership factors that often underpin systemic failures, ensuring a deeper understanding of issues and more effective long-term solutions.
Whether you are seeking to upskill your team, enhance productivity or foster a culture of continuous learning, we can deliver customised training programmes designed to meet your specific needs. If you have an enquiry, you can complete the in-house form and our training team will be in touch with next steps.
Welcome and setting the RCA scene
Common challenges in financial services
Understanding Root Cause Analysis
BREAK
Apply RCA – The five steps in action
Embedding problem-solving into organisations
Next steps.
Ed Wells, Sologic
Sologic are global specialists in Root Cause Analysis and Structured Problem Solving and lead the way in the provision of knowledge and skills within ...
Sologic are global specialists in Root Cause Analysis and Structured Problem Solving and lead the way in the provision of knowledge and skills within Financial Services.
Ed Wells has been facilitating and training RCA teams nationally and internationally across a spectrum of global organisations and sectors since 2015. He specialises in the application of Root Cause Analysis in the field of customer service, organisational change and high performance.
Ed has seen the enormous difference that an effective RCA process can make to individuals and organisations. Ed brings this extensive knowledge and experience to his work in delivering training and improving performance. He enjoys provoking enquiry, challenging assumptions and providing insight into the problems encountered in organisations. His style of training is described as motivational and thought-provoking, embracing the active learning principles. Throughout the training and development that he facilitates he encourages the people he works with to make meaningful changes to their work, processes and behaviours using the key principles of Root Cause Analysis.
This course is suitable for all professionals involved in problem solving within financial services.
There will be particular value for those involved in the following regulated activities:
Risk and compliance professionals
Control / QA / Assurance leads
Operational resilience managers
L&D professionals
Customer outcome / Consumer Duty leads
Business continuity and incident managers
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