Outsourcing can cut costs and improve the quality of non-core functions but it can also transfer risk beyond your control.  

Hidden fees, vendor solvency and data security are just some of the most common problems. Service providers may also have governance issues, landing you in hot water with the regulator.  

The Financial Conduct Authority (FCA) considers your firm accountable. Though the work may be outsourced, regulatory responsibilities remain firmly in-house.  

Introducing the right processes is an essential part of managing third-party risk. From Service Level Agreements (SLAs) to termination contracts, the right documentation will safeguard your business and demonstrate best practice to the regulator, especially with the overlay of Consumer Duty.

Join us for this half-day training course. We will work through the outsourcing cycle, helping you develop the controls and contingency plans required to protect your firm. 

By the end of this workshop you will be able to:

  • Understand the regulator’s expectations (of your company and the service provider).
  • Set practical and workable SLAs.
  • Introduce standards of best practice.
  • Identify the common risks of outsourcing.
  • Focus on risk management and contingency planning.
  • Easily evidence management controls to the regulator.
  • Navigate exit planning and contract terminations.

Take this training in-house:

This workshop is also available as an in-house programme, which means you can tailor it to exactly what you and your colleagues require. Pricing for in-house will depend on what is required. Enquire about this option by contacting our training team.

Stephen Fairclough

Stephen Fairclough


With over 20 years training experience in financial services, Stephen is well placed to support you across a range of consultancy and developmental ac...

With over 20 years training experience in financial services, Stephen is well placed to support you across a range of consultancy and developmental activities. He is a former Head of Education for HSBC covering the UK and Europe, responsible for regulatory and financial crime related compliance learning, and has first-hand experience of meeting logistical deadlines complicated by volume, complexity and geography. His time at HSBC was during intense scrutiny from regulators and government functions during the bank’s Deferred Prosecution Agreement.

With other roles ranging from advising customers within a high-street retail branch, to Senior Vice President responsible for Global Risk & Compliance training at a US-based bank, Stephen’s range of experience is adaptable to your business.  He also worked in the Insurance Firms division at the Financial Conduct Authority (in the FSA days) where he was the divisional expert for the rules and outcomes required under the Training & Competence handbook. Stephen won the Thomson Reuters award for “Most Effective Compliance Training at a Regulated Firm” in 2010.

The HSBC role, along with five years at Barclays in their Private Clients and Wealth functions, has seen Stephen work with retail, commercial, wholesale and private banking channels.  While enjoying the design and delivery of training to an audience either live or virtually, Stephen can also work with your compliance, HR and operational teams to build or enhance your learning framework, ensuring appropriate systems, controls, checks and balances are in place to withstand any robust regulatory scrutiny, as well as delivering sustainable commercial benefits to your business.

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  • Professionals in outsourcing management
  • Outsourcing providers in need of regulatory knowledge 
  • Compliance, audit and risk teams