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Many a senior leader feels uneasy when tasked with compiling a report that quantifies their firm's progress in improving Conduct and Culture. There are many - sometimes conflicting - sources of advice on the most robust, reliable and defensible reporting methods and data sources. Help is at hand in this workshop which shares expert sector-wide knowledge of measures for financial and non-financial conduct, culture and ethical engagement. Drawing on the facilitator's uniquely sector-wide interaction with leadership groups devising effective (and sometimes ineffective) prototype Conduct and Culture scorecards, this event reveals the variety of firms? approaches and highlights the most reliable techniques.
Member firms? senior and Conduct leaders often ask us how best to assemble a meaningful report on these apparently abstract challenges. The data needed seems elusive: Where might a firm find reliable metrics for nonfinancial and behaviour-at-risk factors? Many firms? early attempts have been derailed, for example by staff second-guessing ?expected? or self-serving answers. Robust indicators do exist - but most lie beyond the boundaries of conventional management reporting clusters (MI). This workshop shows where else to look and how to create business value as you do so: using the new indicators to make the firm more responsive and resilient, reducing costs of staff attrition and improving pre-customer business quality, all while satisfying the regulator
Topics and themes:
Financial firms? management teams are keen to engage positively with the new Conduct regulatory worldview, yet many remain unclear how in practice they should set about the ?culture auditing? they need to do before filing a plausible Conduct report. 2021 sees the regulator's launch of Culture Assessments; initially the regulator is challenging each firm to reflect and devise its own reporting format. Whilst there are some emerging commonly agreed ?new MIs? (reporting indicators) for ?healthy culture?, many firms remain wedded to conventional indicators. Balance-sheet accounting ratios, for example, are wholly unfit for the purpose of the new Conduct reporting. However well-intended, firms face the nagging doubt that 'the MI we have is not the MI we need? for reporting on Conduct and Culture. What then are the necessary new indicators and where should firms find them? Is the answer to re-purpose existing compliance and surveillance tools, to acquire extra ?reg tech? - or something else entirely? How should firms? Conduct indicators best reflect engagement with rapid changes in the business landscape, such as Covid-19 and recent public challenges to institutions? 'social licence??
Benefits of attending:
This workshop shares sector-wide insights gained by UK Finance's Conduct specialists working with member and other firms over more than a decade to identify robust indicators for Conduct and Culture reporting. The UK is now just one among many Conduct and Culture reporting regimes: around the world central banks, prudential authorities and securities regulators are now rolling out ?measured supervision of Culture?, with their principles and methods often aligning internationally. From now on, financial firms will be required to report measured progress against clearly defined corporate purpose; to demonstrate how governance and incentives support a culture of responsible risk-taking; and to calibrate their efforts at driving out all forms of misconduct.
Who will benefit from attending this workshop?
Human Resource, Compliance and other managers involved with Conduct and Culture reporting; Conduct and Culture function leaders, programme and project managers; General Counsel, Corporate and Regulatory Affairs specialists; Director, Chief Risk Officer and other senior Risk Governance roles concerned with Conduct matters.
Attending this focused one-day workshop will help with
Conduct workshops - pricing:
This workshop is one of five conduct focused workshops we are running between September and December. If more than one of the workshops is of interest, we are offering a discount for multiple bookings.
The series includes workshops on:
The workshops are standalone so can be attended independently, but our recommendation is for your organisation to send colleagues to all five- the same staff member does not need to attend each workshop meaning the most appropriate colleague can attend each one.
Click 'Book Now' to purchase your ticket, or for any queries, please contact us by email training@ukfinance.org.uk.
Take this training in-house:
If you have five or more delegates who wish to attend these worlshops, it may be more cost effective to run them in-company. To find out more about in-company training, please contact the team on 020 3934 1197 or training@ukfinance.org.uk
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Financial practitioner turned specialist researcher in the field of regulated Conduct
Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, ...
Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, Culture Audits and capital charges against Reputation Risk. He convenes knowledge sharing groups of senior executives including forums at UK Finance, whose Conduct and Culture Academy he co-founded in 2017.
Following audit practice with PwC he advised the Boards of large publicly listed companies in the UK, EU and US as a partner in investor relations firm Georgeson & Co. He was Director of Communications and Enterprises for the BBA (under Sir Brian Pitman), UK corporate affairs lead at FBE in Brussels, and later a Head of Risk Communications in HM Civil Service, before giving all that up to requalify as a risk psychologist and university lecturer.
He frequently works by invitation directly with firms' senior leaders on in-house initiatives to develop their frameworks for conduct risk and culture.
With research among more than 400 firms participating in UK Finance Conduct sessions since 2016, he has amassed a unique exemplar body of conduct programmes, reporting designs, indicators and definitions. He welcomes sharing these insights with UK Finance attendees, to inform discussions of 'exemplary practice' in measurement and reporting on conduct, culture and reputation.
Session attendees consistently rate him 5* / 95-100% for 'expertise', 'ease of understanding', 'open and engaging', and 'enjoyable experience'. Each year he leads small-group interactive workshops for more than 1000 attested Senior Managers in financial firms; since 2010 he has taught one-to-one or in small groups, 10,000+ leaders and divisional managers in financial, professional and government service.
His research often uses language analytics and specialist 'sensitive topic research' techniques to identify previously unvoiced concerns. These findings, unique to each firm, guide the design of the firm's framework of human-factor risk indicators and reports, encouraging the start of productive 'conduct conversations' at all levels, embedding spontaneous best practice in risk reporting.
He lectures as a visiting SME at business schools in Cambridge and London, and at UK Defence Academy; and moderates cross-industry working groups for Board appointees, Compliance, Legal and HR professionals.
His published work includes the financial sector's popular handbook Conduct Risk Management: A behavioural approach (2017) and Culture Audit: Reporting on behaviour to conduct regulators (2021), which includes chapters co-authored with senior regulators in the UK, EU, US and APAC. (Both titles available to UK Finance session attendees at a special discount). He co-edits the Encyclopaedia of Key Psychology Concepts for the London School of Economics annual Behavioral Economics Guides and is a contributing editor at Thomson Reuters Regulatory Intelligence.
In 2006-7, using live observation and narrative research, he analysed how banks were 'gaming' their public reporting on regulatory capital. King's College London awarded him a PhD for this work, whose theory was validated abruptly when global financial markets crashed in 2008. In 2010 he accurately predicted the change of financial regime to 'behaviour-based regulation'; the UK's Conduct regime launched in 2013 and included core principles he had earlier identified.
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