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Responsible lending is at the heart of good consumer credit practice. This three-hour session focuses specifically on consumer credit products such as loans, credit cards, and other non-mortgage lending. Participants will gain a practical understanding of the regulatory framework in CONC and explore real-world examples from the Financial Ombudsman Service to illustrate key principles in action.
The session covers the background to responsible lending regulation, the Ombudsman’s approach to credit complaints, and practical tips for responding effectively. Delegates will learn how to apply these insights to their own business practices, ensuring compliance, customer trust, and better outcomes for borrowers.
By the end of the session, participants will:
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Partner, Walker Morris LLP
Russell is a partner at Walker Morris LLP and heads up its consumer and motor finance team focussing on both non-contentious and contentious retail le...
Russell is a partner at Walker Morris LLP and heads up its consumer and motor finance team focussing on both non-contentious and contentious retail lending issues. Russell is an editor of Goode: Consumer Credit Law and Practice, Goode: Consumer Credit Reports, Butterworths Financial Regulation Service (responsible for editing the commentary on CONC, MCOB and BCOBS), Asset and Project Finance: Law and Precedents and Practical Lending and Security Precedents. Russell is also the author of Consumer Credit: Law, Practice & Precedents and various practitioner notes on consumer credit for Practical Law and LexisNexis.
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