Scams aren't anything new, we've been tackling the growing threat for several years now. So why, with increased awareness, new technologies and impending regulation is authorised fraud still causing such a headache?

With online scams such as authorised push payment fraud being heavily reliant on social engineering, is enough being done to understand the human factor behind scams. Not just why consumers fall for scams, but how solutions and regulations affect consumer attitudes and expectations.

Join our panel of fraud and banking experts to discuss:

Are scam awareness campaigns doing enough?

  • According to UK Finance, APP fraud in the first half of 2022 was 30 per cent higher than the same period in 2020
  • What’s more, 76 per cent of UK consumers think that it’s easy to identify and SMS text is scam yet 62 per cent of UK FIs say they’ve lost one per cent to six per cent of revenue due to consumer-based scams

Will splitting reimbursements 50/50 make consumers more aware, increase complacency or actually worsen the scams problem?

  • 78 per cent of UK consumers think their bank should be responsible for protecting them from scams up 40 per cent from 2021

Are static warnings helping?

  • 32 per cent of UK consumers feel they’ve seen fraud warnings so many times they don’t read them anymore
  • 31 per cent UK FIs have difficulty measuring / understanding what is effective in combatting scams
Area of expertise:
 Michael Smith

Michael Smith

Michael Smith is a Solution Consultant at Callsign, working with new and existing customers to understand their fraud and authentication challenges. B...

Michael Smith is a Solution Consultant at Callsign, working with new and existing customers to understand their fraud and authentication challenges. Bringing over 20 years of fraud prevention expertise Michael helps identify the right solutions to prevent fraud, mitigate scams and improve customer experience. Prior to Callsign, Michael spent 25 years in banking, predominantly in fraud prevention and customer security roles at Natwest Bank and most recently leading the Fraud Strategy & Analytics function at Metro Bank.

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Dianne Doodnath

Dianne Doodnath

Principal, UK Finance

Dianne is a Remote Payment Channels threat lead UK Finance working closely with financial institutions and other sectors to close vulnerabilities beyo...

Dianne is a Remote Payment Channels threat lead UK Finance working closely with financial institutions and other sectors to close vulnerabilities beyond the perimeter of the banks. Dianne primarily engages with companies outside the sector to encourage and foster collaborative initiative to protect mutual customers.

Prior to joining UK Finance, Dianne worked in the gambling sector mitigating economic crime and meeting regulatory reporting requirements.

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Rebecca James

Rebecca James

Executive Director of Fraud, JP Morgan

Rebecca has over 15 years’ experience working globally with financial organisations to prevent fraud. Currently an Executive Director of Fraud at JP M...

Rebecca has over 15 years’ experience working globally with financial organisations to prevent fraud. Currently an Executive Director of Fraud at JP Morgan, she has engaged with banks and lending institutions across Europe, Africa and the USA. With a background in Applied Psychology and Artificial Intelligence, she works closely with product developers and businesses to proactively protect individuals from falling victim to fraud.

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Callsign

Callsign

Callsign makes digital identity seamless and secure, helping organizations build digital trust and accountability into every online transaction. Calls...

Callsign makes digital identity seamless and secure, helping organizations build digital trust and accountability into every online transaction. Callsign uniquely identifies people across every digital interaction, journey and channel, letting people get on with digital life. 
 
The first true representation of identity online, Callsign identifies users by their unique characteristics. Our proprietary technology uses fraud models to detect bad actors combined with the highest-fidelity AI models to build a digital DNA profile for each user, emulating how people identify each other in the real world – letting people get on with their digital life. 

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  • Fraud, risk and compliance members including VP
  • Heads of and Managers

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