Stop Fraud and Build Trust While Enhancing Customer Acquisition

Webinar overview:

According to Telesign’s 2023 Trust Index report, while consumers perceive fraud as an immediate threat, only 55 per cent are actively implementing measures to safeguard themselves.

A key reason for this is because 94 per cent of consumers believe it is the brand’s responsibility to protect them from fraud. When brands fail to do so, they face the consequences - 43 per cent of data breach victims stop associating with the brand, 44 per cent tell friends and family not to associate with the brand, and 30 per cent share the incident on social media.

Join Danny Singh, Telesign, and Dianne Doodnath, UK Finance, as they discuss how to boost customer loyalty and retention by keeping your customers safe from fraud.

Key takeaways:

The escalating nature of digital threats in banking
Changing consumer perceptions around fraud
Tools banks can use to tackle fraud with minimal disruption to the consumer experience
How banks can empower their consumers to be more in control of their data

Area of expertise:

Economic crime

Danny Singh

Account Director, Telesign

Danny has worked in the data & technology industry since 2015, having spent the majority of that time working for Experian and TransUnion. Danny h...

Danny has worked in the data & technology industry since 2015, having spent the majority of that time working for Experian and TransUnion. Danny has been responsible for managing and growing relationships with major Financial Services, Retail, and Gaming companies, helping clients optimize their customer acquisition and management processes through the use of better data-led decisioning - and has helped shaped product strategies through innovative analytical approaches.

Dianne Doodnath

Principal, Remote Payment Channels, UK Finance

Dianne is a Remote Payment Channels fraud threat lead at UK Finance, working closely with financial institutions and other sectors to close vulnerabil...

Dianne is a Remote Payment Channels fraud threat lead at UK Finance, working closely with financial institutions and other sectors to close vulnerabilities beyond the perimeter of the banks. Having worked in fraud prevention for over 17 years, Dianne now primarily engages with companies outside the FI sector to encourage and foster collaborative initiative to protect mutual customers.

Prior to joining UK Finance, Dianne worked in the gambling sector mitigating economic crime and meeting regulatory reporting requirements.

Telesign

Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies...

Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides insights into the remaining billions. The company’s powerful machine learning and extensive data science deliver identity risk recommendations with a unique combination of speed, accuracy, and global reach. Telesign solutions provide fraud protection, secure communications, and enable the digital economy by helping companies and customers to engage with confidence.

Banks and Financial Services:

Product Management:

Product Manager
Senior Product Manager
Product Owner
Head of Product
Chief Product Officer
Customer Experience Manager
Director of Portfolio Management
Onboarding Managers
Growth Product Manager
Identity Product Manager
Engagement Product Manager
Activation Product Manager
Digital Product Manager
VP, Product Management, Identity, and Security

Fraud Prevention:

Fraud Manager
Risk Manager
Identity Manager
Fraud Product Manager
Risk Product Manager
Authentication Manager
Fraud Operations Manager
Head of Trust and Safety
Head of Fraud & Payment
Director, Fraud & Verification Services
Chief Security Officer

Stop Fraud and Build Trust While Enhancing Customer Acquisition