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Fraud and scams across digital payment channels are rising at an unprecedented pace, creating new challenges for banks striving to protect customers while maintaining a smooth user experience.
In this webinar, we’ll explore modern approaches to verifying suspicious transactions in real time through SMS, WhatsApp, email, push notifications, and voice. You’ll learn how advanced verification workflows help financial institutions reduce false positives, minimise friction for genuine customers, and lower operational support costs.
Discover practical strategies and technologies that strengthen fraud‑prevention capabilities and keep customers safe as digital threats continue to evolve.
Technical Account Manager, JT Group Ltd
Damian is a seasoned Payments Industry professional with over 10 years of B2B experience spanning Sales, Account Management, Solution Consulting, and ...
Damian is a seasoned Payments Industry professional with over 10 years of B2B experience spanning Sales, Account Management, Solution Consulting, and Customer Success. His multifaceted background gives him a uniquely comprehensive view of the payments ecosystem, having supported clients from every angle - from pre sales and solution design to long term relationship management and strategic customer growth.
Throughout his 12 year tenure at ACI Worldwide, Damian built a reputation as a deeply knowledgeable, customer centric, and results driven payments expert. He held successive roles including Inside Account Manager, Account Executive, Solution Consultant, and Senior Customer Success Manager, collaborating with cross functional teams to deliver high impact outcomes for enterprise clients.
Today, Damian serves as a Technical Account Manager at JT Group, where he blends his commercial, technical, and consultative strengths to help clients optimise services, enhance performance, and unlock value within JT’s global communications and mobile intelligence solutions.
Director, Fraud Product Management, ACI Worldwide
Jackie has more than 44 years’ experience dealing with financial crime in the banking industry. Her career launchpad was the powerful internal audit a...
Jackie has more than 44 years’ experience dealing with financial crime in the banking industry. Her career launchpad was the powerful internal audit and investigative teams of world-class banks, including National Australia Bank, Bank of America and Citibank/Citigroup. In just ten years at Citigroup, Jackie progressed to become a Senior Vice President and its Head of Global Fraud Management. In that role, Jackie led Citi to an industry leading position in the field of Fraud Management, managing the rollout, through its network of Compliance Officers, of a Global Fraud Management Policy and significantly lifting fraud identification results, thereby reducing its profit-sapping business impact.
In her four years as Director of Fraud for the International markets at Payment Processor: ‘First Data’ which, as part of their suite of services, provided anti-fraud technologies, Jackie’s teams analysed the existing anti-fraud capabilities, assessed gaps and recommended cost-effective improvements. This involved mass data analysis, fraud intelligence sharing and link analysis.
Recognising the need for smart IT to magnify the power of smart people, Jackie focused on the deployment of sophisticated fraud prevention/detection software, setting the vision, and then leading the development direction, of financial crime products at Actimize; ‘future-proofing’ its product range to deal with an ever-changing fraud environment. Jackie represented the company in media interviews and industry events worldwide.
Latterly, Jackie has served as the Director of Fraud and Risk Product Management at ACI Worldwide, responsible for ensuring the financial crime solutions offered by ACI are as comfortable in the Public Cloud as they are anywhere else, and continue to lead the market.
Principal, Head of the Information & Intelligence Unit, UK Finance
JT has transitioned from a government-owned telecom provider to a global technology leader. Pioneering the first jurisdictional full-fibre network, JT...
JT has transitioned from a government-owned telecom provider to a global technology leader. Pioneering the first jurisdictional full-fibre network, JT has positioned Jersey as one of the fastest internet jurisdictions in the world. This milestone reflects JT's commitment to delivering cutting-edge connectivity solutions, including high-speed broadband, mobile services, and IoT applications.
Beyond telecommunications, JT excels in providing innovative business solutions such as fraud detection and prevention, cybersecurity, cloud services and data management. JT's Scam Signal solution, developed in collaboration with FICO and the UK’s mobile network operators, has been awarded for its excellence in combating Authorised Push Payment (APP) fraud.
JT's dedication to digital transformation is evident in its continuous investment in emerging technologies and strategic partnerships. The company's customer-centric approach ensures tailored solutions that enhance operational efficiency and drive business growth.
JT’s Mobile Intelligence offerings provides secure transaction alerts to over 135 million customers globally.
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