Research suggests that one in four front line collections staff report that they have spoken to at least one customer they believe might be at risk of suicide in the last 12 months – and yet many staff feel unsure about what do in these extremely difficult situations.

This is the only course of its kind for essential services, equipping front line staff with the skills and confidence to intervene. The focus is on immediate safety, not fixing problems or trying to deliver therapeutic interventions. The skills we teach can be mastered by anyone.

To help creditors and front-line staff, The Money Advice Trust has partnered with the National Centre for Suicide Prevention Education and Training CIC, bringing together the Trust team’s expertise and long-running programme on vulnerability and the work of Nick Barnes on suicide prevention to help essential services support vulnerable customers with thoughts of suicide to stay safe, and to stay alive.


Course aim: To provide staff with the knowledge and practice of suicide intervention skills, which can be applied in any essential services setting - financial, energy, water and telecommunications.

This course is comprised of 4 parts, each 90 minutes duration (delivered over two half-day sessions). The programme teaches and practices the skills and knowledge needed to identify someone who may be thinking about suicide and competently intervene to help create suicide- safety as a first aid approach.

Top Speaker

Madhuri Dadia:

Madhuri Dadia:

Suicide First Aid Master Trainer, National Centre for Suicide Prevention, Education & Training, UK

About Madhuri Dadia: Is a Counselling Psychologist; She is Trainer & Facilitator with 15 years’ experience working with Students, Parents, Teache...

About Madhuri Dadia:

Is a Counselling Psychologist;
She is Trainer & Facilitator with 15 years’ experience working with Students, Parents, Teachers, Entrepreneurs.
She is a Suicide First Aid Master Trainer at the National Centre for Suicide Prevention, Education & Training, UK
She has had the privilege to train and create 350 suicide first responders.
She has had the privilege of working with a diverse population ranging from Psychiatrists, Psychologists, Principals, Teachers, Students and Parents
Besides the above, she has had the opportunity to train: - The British High Commission (Commonwealth) - Metropolitan Police, UK - USAF - Hampshire County Council, UK - Surrey County Council, UK - Grassroots, UK - Welsch Ambulance Services, UK - ASCERT - Pratham, India - Sangath, India - Arpan, India - Rubaroo, IndiaTo name  a few….

She is associated with Safe Space as Head of Training & Development.

 

Read more

Front line staff

Customer-facing staff

Escalation points

Team leaders

You may be interested in

Complaints and customer vulnerability mini series

Workshop

Complaints and customer vulnerability mini series

With the Financial Conduct Authority's (FCA) final vulnerable customer guidance now firmly in place, the proposed Consumer Duty rapidly on the horizon and the Financial Ombudsman Service (FOS) increasing its focus on cases involving vulnerability, the world in which complaints teams have been operating is changing.
Collections and Vulnerability - July 2022

Workshop

Collections and Vulnerability - July 2022

Vulnerability is crucial to all firms due to the significance placed upon firms by the Financial Conduct Authority (FCA), being at the heart of its regulation.
Vulnerability and GDPR - June 2022

Workshop

Vulnerability and GDPR - June 2022

Data lies at the heart of the Financial Conduct Authority's (FCA) vulnerability regulations. Firms need to know their vulnerable consumers, hold the right data about them and use this to help and support them. Firms also need to balance the FCA's expectations on data with those of the Information Commissioner's Office (ICO), General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Diversity & Inclusion - Social Mobility II

Webinar

Diversity & Inclusion - Social Mobility II

The last two years have seen significant progress in data collection and sharing to better understand the challenges female entrepreneurs face in starting and scaling a business. This expert panel will discuss the role of data in driving better outcomes for entrepreneurs.