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Every year, one in four adults will experience a mental health condition. Being aware of the range of mental health conditions and their impact is a vital part of understanding your customers and achieving the right outcomes for your organisation or business.
This course equips staff to recognise common mental health conditions and understand their role in helping customers get the help they need. It introduces tools and strategies which staff can use to manage sensitive conversations appropriately and with confidence.
LEARNING OUTCOMES:
By the end of both workshops you will:
Customer Vulnerability Expert, Money Advice Trust
Zoe Medlock is an expert in consumer vulnerability strategy and implementation. With over ten years’ experience in the sector, Zoe now works with the ...
Zoe Medlock is an expert in consumer vulnerability strategy and implementation. With over ten years’ experience in the sector, Zoe now works with the Money Advice Trust team to help firms improve their approach to customer vulnerability. This includes assessing firms against the FCA's evolving expectations and developing and delivering colleague training.
Zoe specialises in mental health and, as well as working with the Money Advice Trust, she also supports the Money and Mental Health Policy Institute to assess firms against their Mental Health Accessible Standard. In 2020 Zoe developed the Trust’s Mental Health training.
The Money Advice Trust is a charity helping people across the UK to tackle their debts and manage their money with confidence. The Trust runs National...
The Money Advice Trust is a charity helping people across the UK to tackle their debts and manage their money with confidence. The Trust runs National Debtline and Business Debtline, and also provides training and consultancy to creditors across sectors on identifying and supporting customers in vulnerable circumstances.
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