Taking Stock on the PSR reimbursement changes: How is the Industry Coping?

Webinar overview:

Do you have the right intelligence and strategies in place to protect your customers from scams and your organisation from PSR reimbursement liabilities?

Six weeks after the launch of the Payment System Regulator’s (PSR) split reimbursement model, we consider how firms are coping with the new requirements and explore their reactions to the changes.

We’ll be inviting leading banks to share their initial experiences of meeting the PSR requirements, including how they are:

Minimising the risk of fraud through robust screening of inbound and outbound payments.
Adapting and enhancing mule detection models and mule treatment strategies.
Collaborating with the wider industry to share intelligence on fraud and benefit from collective insight.

Join us to learn more about how different firms are embracing this world-first legislation and to gauge early views as to whether mandatory reimbursement is going to have the desired effect on APP scams.

Area of expertise:

Economic crime

Rob Woods

Director, International Fraud & Identity, LexisNexis Risk Solutions

Rob Woods is a senior expert for LexisNexis Risk Solutions with a particular focus on fraud, identity, Authentication and biometrics. With more than a...

Rob Woods is a senior expert for LexisNexis Risk Solutions with a particular focus on fraud, identity, Authentication and biometrics. With more than a decade in threat readiness and fraud prevention, Rob is a leading industry expert on this topic.

Rob is responsible for international market planning for financial services for LexisNexis® Risk Solutions. One of his core priorities within the fraud and identity leadership team is delivering the product portfolio and planning the strategic roadmap to service current and future client needs.

Rob’s background and product expertise has led the design and delivery of major agile transformation programmes in financial services that are purposefully focused on authentication, fraud and digital identity. A notable project was the implementation of an authentication as a service platform for PSD2 / strong customer authentication at Lloyds Banking Group.

Rob’s philosophy is customer oriented, which he applies to create services that are centred on identity protection and focused upon a smooth digital banking experience, whilst enabling end users to shop and carry out online transactions with confidence.

Christine Farrow

Principal, Payment Scheme Fraud Prevention Lead, UK Finance

Christine has led the industry's fraud prevention activities on bank account abuse for seven years, recently becoming the Industry Money Mule lead. Ch...

Christine has led the industry's fraud prevention activities on bank account abuse for seven years, recently becoming the Industry Money Mule lead. Christine was responsible for developing a cross-sector partnership with the Police and National Trading Standards, resulting in the launch of the award-winning Banking Protocol, aimed at protecting vulnerable consumers within bank branches. This national initiative is embedded within the policing plan for all 45 UK Police Forces, is used by 54 national financial institutions as well as the Post Office and is now being expanded to other banking channels.

Christine began her career as a Masters graduate with the Metropolitan Police, spending nine years with the Met in total, five of which were in fraud prevention.

Jeremy Strong

Head of Losses, Optimization & Complex Case Management, NatWest Group

Jeremy has been a member of the senior leadership team for Fraud prevention at NatWest for 8 years; undertaking various roles and being accountable fo...

Jeremy has been a member of the senior leadership team for Fraud prevention at NatWest for 8 years; undertaking various roles and being accountable for various fraud typologies. With current responsibilities for Money Muling prevention and all Management information & insights; Jeremy's team has been central to the NatWest input to the PSR consultation process and readiness activity.

Jeremy’s career has included leadership in Debt Management, Operations Management Complaints/Customer Experience and incident management roles at other UK & Irish banks. With a degree in Politics and ICA Diploma in Financial Crime Prevention.

LexisNexis Risk Solutions

With our unique approach to data, insight, and analysis enables our customers to uncover complex risks, identify hidden opportunities and see what oth...

With our unique approach to data, insight, and analysis enables our customers to uncover complex risks, identify hidden opportunities and see what others can’t see, helping them to make smarter, more-timely decisions, with greater clarity.

LexisNexis Risk Solutions helps many of the world’s most recognisable financial brands to cut through the noise and see what matters when assessing complex fraud and identity verification challenges or navigating the complexity of KYC, AML, and other CDD screening processes.

Primarily Banks but also any other payment services providers.

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Taking Stock on the PSR reimbursement changes: How is the Industry Coping?