Of increasing importance in the conversations about vulnerability, universal design is the development of buildings, products, services or processes that are accessible to all people, regardless of age, disability or other factors.

When considering product design and meeting the needs of vulnerable customers, firms should factor in three key areas: 

• Fundamentals - designing products or journeys that meet the needs of disabled people, vulnerable consumers, and the masses.
• Design process - taking vulnerability into account during the design process and accounting for specific groups of consumers.
• Opportunities - factoring in universal design to improve the identification and support of consumers in vulnerable circumstances.

This practical workshop will be split over two morning sessions (4 & 6 May). You will gain the knowledge and skills to design products which meet the needs of all customers, particularly vulnerable customers.

Workshop Agenda:

• What is inclusive design and why is it important to product design
• What the key principles are to inclusive design
• Examples of inclusive design already out there
• Applying the principles to a product design project

Vulnerability Workshop Series:

This workshop is one of four vulnerabillity focused workshops we are running over the next three months. If more than one of the workshops is of interest, we are offering a discount for multiple bookings.

The series includes workshops on:

• Collections and Vulnerability, Starts 17 March
• Supporting Customers with Mental Health Difficulties, Starts 31 March
• GDPR and Vulnerability, Starts 13 April
• Vulnerability and Product Design, Starts 4 May

The workshops are standalone so can be attended independently, but our recommendation is for your organisation to send colleagues to all four - the same staff member does not need to attend each workshop meaning the most appropriate colleague can attend each one. 

• Individual workshops: Member and associate member rate: £695 (+VAT) / Non-member rate: £895 (+VAT)
• Full series discounted price: Firms can purchase tickets for the full series. The most relevant colleague across the business can attend the relevant workshop. Member and associate member rate: £2,495 (+VAT) / Non-member rate: £3,395

Please contact us by email training@ukfinance.org.uk for further information.

Take this training in-house:

If you have five or more delegates who wish to attend these course, it may be more cost effective to run it in-company. To find out more about in-company training, please contact the team on 020 3934 1197 or training@ukfinance.org.uk

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