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The home buying and selling market is entering a new phase of reform, with government, regulators and industry increasingly aligned around better upfront information, trusted data, digital verification and greater interoperability. For mortgage lenders, the challenge is to translate this direction of travel into practical changes that improve customer outcomes without weakening risk management, fraud controls or operational resilience.
Recent PEXA research with 1,050 recent home movers shows why this matters. Eighty-three per cent cited uncertainty around timelines as a key source of stress, 93 per cent said more verified upfront property information would increase their confidence, and 91 per cent would be more likely to choose a fully digital conveyancer. The findings suggest that consumers are not simply asking for speed; they want clearer visibility, fewer repeated requests and greater confidence f across the journey, including the ‘last mile’ when funds move and ownership transfers through to registration of title.
This webinar will bring together policy, regulatory and lender perspectives to explore what the Government’s Home Buying and Selling Reform Roadmap means in practice. It will consider how Smart Data, digital identity, Open Finance interoperable infrastructure and payments innovation could reduce duplication and support a more connected transaction. The discussion will also explore the potential relevance of tokenised sterling deposits, including UK Finance’s Great British Tokenised Deposits initiative, to more programmable and synchronised property payments.
Head of Government & Public Affairs, PEXA
Angela is Head of Government & Public Affairs (UK) at PEXA and a dual-qualified conveyancer with extensive experience across residential property ...
Angela is Head of Government & Public Affairs (UK) at PEXA and a dual-qualified conveyancer with extensive experience across residential property law, legal practice and market reform. She brings a strong understanding of the operational and consumer challenges facing the conveyancing sector.
After beginning her career in practice, Angela transitioned into consultancy, advising startups and established organisations on digital transformation and the modernisation of conveyancing processes, with a focus on improving efficiency, transparency and security.
In her current role, Angela works closely with government, regulators and industry bodies to support the continued evolution of a secure, efficient and trusted property market.
Angela holds several senior industry and independent roles, including Executive Member of the Open Property Data Association, Co-Chair of the Digital Identity Working Group of the Digital Property Market Steering Group, and professional member of the CILEX Disciplinary Tribunal. She is also an active participant in the Home Buying and Selling Council.
Principal, Mortgage Policy, UK Finance
Director, Mortgages, UK Finance
Alison has over 25 years’ experience in retail financial services, spanning leadership roles in regulation, risk and conduct. She joined UK Finance as...
Alison has over 25 years’ experience in retail financial services, spanning leadership roles in regulation, risk and conduct. She joined UK Finance as Director of Mortgages in June 2026.
Alison began her career at Deloitte in the Regulatory Consulting practice, before joining the Financial Conduct Authority as lead Conduct of Business Supervisor for a major banking group, where her work spanned policy and enforcement. She returned to industry at RBS, latterly leading conduct and business model analysis across the group, and went on to become Chief Compliance Officer at TSB Bank. She has since held risk leadership roles across banking, fintech and retail financial services, including Director of First Line Risk at Nationwide Building Society and Chief Risk Officer at John Lewis Financial Services, where she sat on the executive committee and chaired the Risk and Compliance Committee.
Alison is a Board member of the Consumer Duty Alliance, and a Board member and Audit Committee member of the Community Forest Trust, the charity that manages community woodland across England.
PEXA is a secure digital property completions platform that seamlessly handles financial settlements and title lodgement simultaneously. We sit a...
PEXA is a secure digital property completions platform that seamlessly handles financial settlements and title lodgement simultaneously.
We sit at the centre of the property transaction, where money is exchanged for home ownership, delivering that moment with certainty, security, and confidence.
Our trusted technology is used for over 90% of property transactions in Australia, helping over 20,000 families a week safely settle their homes.
Now, we've developed a platform tailored to the UK’s unique challenges - helping lenders with a more secure property completion process, enabling fraud protection and transparency, improving the customer experience and reducing unexpected delays, costs and drop-outs.
Senior leaders and decision-makers within mortgage lenders and building societies, including Chief Operating Officers; Directors and Heads of Mortgages, Home Buying, Mortgage Operations, Lending Operations, Credit Risk, Mortgage Transformation, Digital, Data, Open Finance, Customer Experience and Consumer Duty.
The webinar will also be relevant to senior mortgage product, payments, fraud, financial crime, policy and regulatory professionals, as well as senior broker and conveyancing representatives working with lenders.
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