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In the dynamic ecosystem in which we all operate, the focus of operational resilience and internal risk and resilience standards on customer engagement and understanding is key. It drives the increasing importance of consultation and communication, which constantly emerge as a thread that links risk and resilience principles and processes together.
Risk communications is a phrase understood differently by different sectors. Consider how a government or local authority uses risk communications during a major flood or fire to influence the behaviours of the public. Commercial organisations use risk and resilience communications not only to deal with their own major incidents, but also to communicate with stakeholders, to improve culture, embed strategies and ensure they retain valuable employees and customers.
Good risk and resilience communication is fundamental to building a strong, proactive risk culture and a dynamic profitable business. Improving your communications can unlock a diverse range of ideas and knowledge, as well as creating a happier and more engaged workplace where employees feel confident to explore opportunities. At the UK Finance Risk and Resilience Academy we explore the key risk and resilience communication approaches used across organisations to communicate effectively with stakeholders and add value across businesses.
Organisations need to consider their communication plans at an early stage of their risk and resilience journey when establishing their approach, framework and processes. These communications should consider, both internal and external stakeholders. Establishing clear communication links with key stakeholders to understand their perceptions, and ensuring they are considered in decision-making, is critical to building resilient organisations.
Embedding strong effective risk and resilience communications into every layer of your risk and resilience approach, from operational to strategic level, can drive value through:
It can also help you make better risk-based decisions and lead to:
Proactive positive communication with your stakeholders is essential. To find out more about risk communications, from driving effective risk communication strategies during ?peace time? and during a critical incident, to the tools and techniques that can be integrated into your risk and resilience systems, join us on the Academy in March,
Nicola Brannan, Director, KRisk
This comprehensive training academy explores the principles involved in managing risk and enabling a resilient culture. The academy will help delegates to develop frameworks, practices, and behaviours that instil operational resilience disciplines across their firm. Delegates will have access to dedicated forums to discuss their experiences and will receive advice from experienced risk professionals.
01.07.22
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