Dealing with vulnerable customers: The industry response

  • Published date: 10.07.2019

Vulnerability Focus Series, 10 September to 12 December 2019

Identifying indicators of vulnerability is a key challenge - your customers could be experiencing a wide range of vulnerable circumstances including mental health problems, addictions, or considering suicide. UK Finance and the Money Advice Trust have launched a programme of five workshops to help frontline staff with practical support, tools and processes so that they are better able to communicate and support your customers in vulnerable circumstances.

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