Providing support for the vulnerable

  • Published date: 18.06.2019

Vulnerability Focus Series - 10 September 2019 - 12 December 2019

More and more providers are engaging with the vulnerability agenda and working to better identify, understand and support customers in vulnerable circumstances. Identifying indicators of vulnerability is a key challenge - your customers could be experiencing a wide range of vulnerable circumstances including mental health problems, addictions, or considering suicide. Yet for your customer facing staff starting a conversation about vulnerability could be difficult - yet not having a conversation could be detrimental. UK Finance and the Money Advice Trust have launched a programme of workshops called Vulnerability Focus to help front line staff with practical support, tools and processes so they feel better able to communicate and support your customers in vulnerable circumstances. We’ll be discussing the benefits of the workshops on a free webinar this Friday. Click the link to find out more.

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