Our Board

UK Finance’s Board has been developed to ensure senior and fair representation across the industry. The Board focuses on issues of importance to retail, SME and wholesale customers including ethics, financial inclusion, financial fraud and economic crime, access to markets and diversity.

UK Finance’s Board ensures the consumer voice is represented via the inclusion of a strong, independent consumer champion, while significant overlap of board members with the Banking Standards Board supports a close cooperation with its work to promote high standards across the industry.

  • Bob Wigley – UK Finance Chair
  • Stephen Jones – UK Finance CEO
  • Susan Allen, Head of Retail and Business Banking, Santander UK
  • Mark Barnett, President, UK, Ireland, Nordics & Baltics, Mastercard
  • Miles Celic, CEO, TheCityUK
  • Charlotte Crosswell, CEO, Innovate Finance
  • Charlotte Duerden, UK Country Manager/ SVP, Head of Consumer & International Currency Card, American Express
  • David Duffy, CEO, Virgin Money UK plc
  • Joanna Elson OBE, CEO, Money Advice Trust
  • Paul Gallagher, Chief Risk Officer, UK, Nordics & Greece, ABN AMRO
  • Joe Garner, CEO, Nationwide Building Society
  • Charlotte Hogg, Executive Vice President and Chief Executive Officer, Europe Visa
  • Paul Lynam, CEO, Secure Trust Bank
  • Lord Macpherson, Chairman,  Hoare & Co.
  • Les Matheson, CEO, Personal Banking, Royal Bank of Scotland
  • Vim Maru, Group Director, Retail, Lloyds Banking Group
  • Tracey McDermott CBE, Head of Corporate, Public and Regulatory Affairs, Standard Chartered
  • Mark Parsons, CEO, Coventry Building Society
  • David Postings, Global CEO, Bibby Financial Services
  • Peter Smith, Co-Founder & CEO, Blockchain
  • Ian Stuart, CEO, HSBC UK
  • Anne Marie Verstraeten, UK Country Head, BNP Paribas Group
  • Clare Woodman, CEO, EMEA, Morgan Stanley Institutional Securities Group

Susan Allen, Head of Retail and Business Banking, Santander UK

Susan Allen is responsible for the bank’s retail and business banking operations spanning 15 million customers and a nationwide network of branches and customer contact centres. She was previously the bank’s Head of Customer Interactions within its retail division. Prior to joining Santander in 2015 as Chief Transformation Officer, Susan worked for RBS for over 25 years in a variety of roles including CEO, Customer Solutions Group, Commercial and Private Banking, supporting a wide range of businesses from SMEs to major international corporates.

Mark Barnett, President, UK, Ireland, Nordics & Baltics, Mastercard

With 20 years of experience either in or consulting to the retail banking and payments industry, Mark Barnett joined Mastercard in 2003 and is now divisional president for Mastercard in the UK, Ireland, Nordics & Baltics, with responsibility for all of Mastercard’s activities within the territories. Initially joining Mastercard’s Advisors business, Mark also held the role of executive vice-president, global head of Consulting Services. Earlier in his career, Mark led KPMG’s payments consulting practice across Europe.

Miles Celic, CEO, TheCityUK

Miles Celic joined TheCityUK as Chief Executive Officer in September 2016. He began his career in broadcasting with the BBC and others. He moved on to work in the UK parliament, where he focused on foreign affairs and defence issues. He subsequently worked in a number of leading reputation management and public policy consultancies, including an arm of Omnicom. In 2007 he joined HSBC’s policy function. Miles moved to Prudential in 2009 as Director of Group Public Affairs & Policy and became Director of Group Strategic Communications in 2013.

Charlotte Crosswell, CEO, Innovate Finance

Charlotte Crosswell is CEO of Innovate Finance, the industry body representing the UK FinTech sector. She has spent most of her financial services career in market infrastructure roles. She has held a number of management positions at Nasdaq and the London Stock Exchange across international capital markets, equities, fixed income, OTC derivatives trading and clearing. Charlotte has been included in the list of top 100 Women in Finance for a number of years.

Charlotte Duerden, General Manager, American Express

Charlotte has been with American Express for 17 years and has extensive experience across product, marketing and acquisition. During her time with the company she has held various senior leadership roles in the UK, Australia and New Zealand, including Head of Product, Pricing and Portfolio Management for Europe, with responsibility for consumer and business to business product across the region. Her expertise in the cards and monoline industry will further contribute to the UK Finance Board’s knowledge in the consumer and retail space.

David Duffy, CEO, Virgin Money UK plc

David was appointed CEO of Clydesdale and Yorkshire Banks in June 2015, before the demerger and IPO of CYBG PLC in 2016. He was previously CEO of Allied Irish Banks, CEO of Standard Bank International and the Head of Global Wholesale Banking Network of ING Group. He has also held various senior positions with Goldman Sachs International including Head of Human Resources Europe.

Joanna Elson OBE, CEO, Money Advice Trust

Joanna is CEO of the Money Advice Trust – the charity which runs National Debtline and Business Debtline. She has worked in financial services and in Parliament, and is a trustee of the Friends Provident Foundation. In 2010 Joanna was awarded an OBE for services to people in debt.‎

Paul Gallagher, Chief Risk Officer, UK, Nordics & Greece, ABN AMRO

Paul Gallagher is Chief Risk Officer UK, Nordics & Greece for ABN AMRO, having previously been Country Executive for the UK. He joined ABN AMRO in 2012, after holding a number of leadership roles in Corporate, Investment, Commercial banking and Risk management at BNP Paribas, Barclays and Lloyds Bank. He has considerable international banking experience after working in a number of overseas locations.

Joe Garner, CEO, Nationwide Building Society

Joe Garner became CEO of Nationwide Building Society in 2016. He previously held senior positions in financial services at HSBC, telecommunications at BT, consumer goods at Procter and Gamble and retailing at Dixons. He was a Non-Executive Director of the Financial Ombudsman Service from 2007-2010.

Charlotte Hogg, Executive Vice President and Chief Executive Officer, Europe Visa

Charlotte Hogg brings more than 25 years of experience in financial services, bank operations and management consulting to Visa. Most recently, Ms. Hogg served as chief operating officer for the Bank of England, from 2013 to 2017. Prior to that role, she led retail distribution for Santander in the UK and previously worked at Experian as the managing director of UK and Irish operations. Previously, Ms. Hogg was at Discover Financial Services, as CEO of Goldfish Bank. Earlier in her career, Ms. Hogg was a managing director for strategy and planning at Morgan Stanley, and a management consultant at McKinsey & Company, based in the U.S.

Stephen Jones, CEO, UK Finance

Stephen Jones was appointed CEO of UK Finance in April 2017. He has spent nearly thirty years working in financial services including with Santander, Barclays, Citigroup and Schroders. He was Santander UK’s Chief Financial Officer and a member of the Santander UK Board until October 2015. He joined the company in November 2011. Whilst working for Santander UK, he served as a member of the Advisory Council of TheCityUK and the Practitioners’ Panel of the Financial Conduct Authority.

Paul Lynam, CEO, Secure Trust Bank

Paul Lynam was appointed CEO of Secure Trust in 2010, having spent 22 years working for NatWest and RBS including his most recent role as Managing Director of Banking for RBS/NatWest’s SME banking business across the UK.

Lord Macpherson, Chairman, C. Hoare & Co.

Lord Macpherson became Chairman of C. Hoare & Co. in 2016. He was latterly Permanent Secretary to the Treasury from 2005-2016, having joined the Treasury in 1985 as an economist and held roles including Principal Private Secretary to the Chancellor of the Exchequer, Director of Welfare Reform, Head of the Public Services Directorate and Head of the Budget and Public Finance Directorate.

Les Matheson, Chief Executive Officer, Personal Banking, RBS

Les was appointed CEO of Personal Banking, RBS in March 2014. He first joined the bank in January 2010 as Managing Director of Retail Products and Marketing. 

Prior to joining RBS, Les served as Group Executive at St George Bank, part of the Westpac Group. He also spent 11 years at Citibank where he held a series of senior roles including, Head of Wealth Management and Marketing for Asia Pacific and CEO for Citibank Australia. 

Les holds a Certified Bank Director qualification and is a Fellow of the Chartered Banker Institute.

He has formerly held a number of roles including Deputy Chairman of the Australian Bankers Association, member of Edinburgh University Court and Director of Visa Europe.

Les graduated from the University of Edinburgh with an Honours in Marketing. 

Vim Maru – Group Director, Customer Products and Marketing, Lloyds Banking Group

Vim Maru is Group Director of Customer Products and Marketing at Lloyds. He joined Lloyds Banking Group in 2011. He has previously worked at Santander UK and Abbey National. He is also a Director of Scottish Widows and served as a Board Director of VISA Europe.

Tracey McDermott CBE, Head of Corporate, Public and Regulatory Affairs, Standard Chartered

Tracey McDermott joined the Global Management Team of Standard Chartered in 2017 as Group Head of Corporate, Public and Regulatory Affairs.  She spent the previous 15 years in UK financial services regulation most recently as Acting Chief Executive of the Financial Conduct Authority and a member of the Financial Policy Committee and a Non-Executive Director of the PRA from September 2015 until June 2016.  She has extensive experience of financial crime prevention and prosecution and of operating with multiple stakeholders in public/private partnerships to tackle industry challenges.

Mark Parsons, CEO, Coventry Building Society

Mark Parsons is Chief Executive Officer and Executive Director of Coventry Building Society having been appointed to its Board in 2014. Prior to joining the Coventry team, Mark was chief financial officer for retail and business banking at Barclays Bank where he worked for eight years, having joined as managing director of the home finance division of the UK retail bank and later serving as its deputy chief executive.

David Postings, Global CEO, Bibby Financial Services

Formerly managing director of Barclays Sales Financing, David headed up Barclays Group IT and Operations business before joining Lloyds TSB as managing director of Commercial Banking. This role included the post of chairman at Lloyds TSB Commercial Finance. In September 2015, David was appointed Bibby Financial Services’ global chief executive, where he heads up a global team of over 1,300 throughout Europe, Asia and North America.

Peter Smith, Co-Founder & CEO, Blockchain

Peter Smith is the Co-Founder and Chief Executive Officer of Blockchain, one of the UK’s few potential Unicorn fintech businesses. Under his leadership, Blockchain was named a 2016 Technology Pioneer by the World Economic Forum and has become the leader in digital currency and distributed ledger technology globally.

Ian Stuart, CEO, HSBC UK

Ian Stuart was appointed in early 2017 to run HSBC’s ringfenced operations as the first CEO of HSBC UK. Ian was previously Head of Commercial Banking for HSBC in the UK and held senior positions in Barclays.

Anne Marie Verstraeten, UK Country Head, BNP Paribas Group

In October 2016, Anne Marie Verstraeten was appointed UK Country Head for the BNP Paribas Group. Previously, she had been CEO and Country Head of BNP Paribas The Netherlands from July 2014 untill September 2016, leading the Dutch BNP Paribas Corporate and Institutional Bank and overseeing the other six BNP Paribas group activities in The Netherlands. From August 2010 to June 2014 she was CEO and Country Head of BNP Paribas Canada, overseeing the bank’s offices in Montreal, Toronto and Calgary. She was a member of the BNP Paribas North America Management Team. Anne Marie Verstraeten holds a degree in Applied Economics from the University of Antwerp. She graduated with a master’s degree in International Economics from the University of Louvain. Anne Marie Verstraeten started her banking career in Belgium and subsequently took up business development and management positions in Private, Commercial and Corporate & Investment Banking in New York, London and Singapore in various entities and affiliated companies of the Belgian Generale Bank and Belgian/Dutch Fortis Bank Groups. Before joining BNP Paribas in 2009 she was Global Head of Energy of Fortis bank, out of London and Rotterdam. This position entailed overseeing the bank’s worldwide Energy Structured Finance business and relationship management for the utilities, oil and gas sectors. She belongs to the Guild of International Bankers in London and is a Freeman of the City of London. In 2006 she was awarded a knighthood in the Leopold II Order of the Kingdom of Belgium for services to the financial industry. She is married and has two daughters.

Bob Wigley, Chair, UK Finance

Bob Wigley was appointed as Chair of UK Finance in March 2017. He spent his banking career with Morgan Grenfell and Merrill Lynch and was EMEA Chairman of Merrill Lynch between 2003 and 2009. Between 2006 and 2009 he was a member of the Court of the Bank of England. He is a member of the Takeover Panel and a past member of the FSA’s Senior Practitioners Panel and was the FSA’s nominated representative on the Council of European Securities Regulators Market Consultation Panel. He led a group of industry chairmen and chief executives to author a report on the competitiveness of London as a global financial centre “London, Winning in the Decade Ahead” and chaired the Green Investment Bank Commission. Since leaving banking, he has chaired and invested in a number of fintech companies. He was instrumental in the creation of TheCityUK and has been on its advisory board since its formation.

Clare Woodman, CEO, EMEA, Morgan Stanley Institutional Securities Group

Clare Woodman is CEO, EMEA for Morgan Stanley’s Institutional Securities Group. She is a Trustee of the Morgan Stanley International Foundation, a sponsor of the firm’s Womens’ Business Alliance and a member of the Institutional Securities Global Diversity Council. Clare joined Morgan Stanley in 2002 having previously been a lawyer with Clifford Chance. Clare is a Non-Executive Director of Euroclear, The Banking Standards Board, TheCityUK, the Global Financial Markets Association and the Association for Financial Markets in Europe.


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