Personal Customers

UK Finance represents more than 250 firms across the banking and finance industry. We work on behalf of our members to help them achieve the best outcomes for their customers.

Technological innovations have reshaped the personal finance landscape and changed consumer habits and needs. We work with our members and the industry to develop innovative solutions and products in areas such as mortgages, payments, lending, banking and fraud prevention.

We lead customer-focused industry initiatives such as the voluntary Financial Abuse Code of Practice, which aims to improve outcomes and protection for customers in vulnerable circumstances. For more information click here.

We produce a range of reports on the issues facing consumers, including our annual Fraud the Facts 2018 report.  We offer fraud prevention advice, including through the Take Five To Stop Fraud campaign.

We publish monthly statistics, including Household Finance updates, Mortgage Lending Trend updates and many more.