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Future of Finance Podcasts
Overview
Welcome to the Future of Finance podcast from UK Finance. A series exploring the latest trends in financial services, how they are changing and how firms can equip themselves to face the challenges of tomorrow.
Also available on Spotify, Google Podcasts, Apple Podcasts and more. Click here to listen or search 'Future of Finance'.
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EPISODE 1: Technology Transformation
Technology is transforming all aspects of financial services, including how firms interact with their customers, develop new business models, and how they enable their staff. In this first episode we are joined by Avanade and Microsoft to explore how technology is transforming the workplace and the workforce.
Hosted by Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, our guests on this first podcast are:
- Nicholas Merriman, Senior director and the financial services CTO for Avanade in the UK and Ireland.
- Paul Kelly, Modern Workplace Director for UK Financial Services, Microsoft.
Relevant resources:
- Retail Banking Guide to Workplace Experience
- Avanade blog: Building the right foundation
- Remote Working Trends
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EPISODE 2: TRANSFORMING CUSTOMER EXPERIENCES
This episode, with Avanade and Microsoft, explores how technology is transforming a firm’s relationship with its customers.
In recent years there has been an acceleration in Digital Transformation which has brought unique opportunities and challenges for firms and customers. How do we ensure the human element remains throughout the process? What will banking of the future look like? How do we use big data to create contextual engagements with customers?
Discussing this and more, Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, is joined by:
- Peter Barrett, Global Marketing Lead, Financial Services at Avanade.
- Janet Jones, Industry Strategy Lead for Financial Services at Microsoft UK.
Relevant resources:
Event details
Venue
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Online
Date and time
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1 June 2020 to 31 December 2021 On demand
Full and associate member rate
FREE
Non-member rate
FREE
Digital Innovation Summit
Now in it's third year, the UK Finance Digital Innovation Summit returns on 2 November. The summit will run online over the course of three weeks where delegates will discover, learn, network, share and shape the future together.
Learn more
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help make a human impact on our clients, their customers and their employees. We are the power behind the Accenture Microsoft Business Group, helping companies to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Avanade has 38,000 professionals in 25 countries, bringing clients our best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Learn more at www.avanade.com.
Global digitisation combined with unprecedented changes to the financial services business model is mandating transformation. Microsoft empowers financial institutions to drive digital transformation with solutions to reimagine the client experience for a digital world, empower employees with modern productivity suites and digital workstyles, optimise operations through improved insight into risk and operational models and transform products with open and connected systems and real-time predictive digital processes. Through a combination of Microsoft and partner solutions, you can turn data into insight, transform ideas into action and turn change into opportunity.
Jonathan Middleton
Principal, Digital and Technology Policy, UK Finance
Jonathan Middleton joined UK Finance in 2018 and oversees work on a range of topics including innovation, fintech, disruption, regtech and AI.
Prior to joining UK Finance, Jonathan was Head of Technology Policy at the Government Digital Service in the UK Cabinet Office. He was primarily responsible for managing cross-government policy and technology standards for how departments bought, built and managed their technology estate. He also led work on emerging and disruptive technologies including distributed ledger, AR/VR, internet of things, and AI/machine learning.
Jonathan is a graduate of Oxford University and the University of London. He is also a Fellow of the Royal Asiatic Society.
Nicholas Merriman
Senior director and the financial services CTO for Avanade in the UK & Ireland
Nicholas Merriman is a senior director and the financial services CTO for Avanade in the UK & Ireland. He has over 25 years’ experience in technology, consulting and financial services, having worked for some of the UKs largest and most innovative banks including HBoS, LBG and Egg where he held roles including the CTO for Retail Bank, CTO Wealth and International and Chief Architect. Having started his financial services career at Microsoft, he has continued to deliver of solutions that deliver value to both customers, employees and shareholders. Nic has extensive payments experience having worked with some of Europe’s leading payments organisations whilst consulting with AlixPartners. At Avanade, Nic is focused is on helping customer realise the value from their investment in the Microsoft and wider technology ecosystem. Focusing on Open Banking, Data, Customer and Employee experience through data driven, cloud based, mobile strategies whilst supporting organisations in their transformation journey.
Paul Kelly
Modern Workplace Director for UK Financial Services, Microsoft
Paul Kelly is the Modern Workplace Director for UK Financial Services. Paul’s been with Microsoft for 12 years in a variety of roles, all of which have had one thing in common - helping clients to transform how their people work, collaborate and come together in high performing teams. This has never been truer than in recent times where we’ve seen 2 years of digital transformation in 2 months. Paul’s specialist team cover a broad portfolio of Microsoft products across Office 365, Enterprise Mobility, Windows and Security. Before joining Microsoft, he previously held management roles in the consulting businesses of IBM, PwC and EY. Paul will give Microsoft’s view of the future of work, the direction we see the modern workplace taking and the steps our clients are taking to adjust to the post-Covid new normal.
Peter Barrett
Global Marketing Lead, Financial Services at Avanade
Peter Barret is the Global Financial Services Lead in the Marketing team. Prior to joining Avanade, he worked at Finastra, a global banking software business, where he helped set up their Partner Marketing function. He spent 10 years at Fujitsu where he was the global Marketing lead for the Financial Services sector.
Janet Jones
Industry Strategy Lead for Financial Services at Microsoft UK
Janet Jones currently leads the Industry Strategy for Financial Services at Microsoft UK, ensuring that drivers of change and emerging technological trends across the sector are core to how Microsoft works with Financial Services organisations, supporting their digital transformation. Before joining Microsoft in 2018 Janet held roles within commercial banking; most latterly at Lloyds Banking Group and prior to that at Barclays and RBS. She has a personal interest in cultural transformation and has also played an active role in supporting and driving the inclusion and diversity agenda during her career.
