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Future of Finance Podcasts
Overview
Welcome to the Future of Finance podcast from UK Finance. A series exploring the latest trends in financial services, how they are changing and how firms can equip themselves to face the challenges of tomorrow.
The podcasts are also available on Spotify, Google Podcasts, Apple Podcasts and more. Click here to listen or search 'Future of Finance'.
Note: The opinions and views expressed in this series do not necessarily reflect the official policy or position of UK Finance.
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EPISODE 9: The Workplace of the Future
With a light now on the horizon thanks to the arrival and roll-out of vaccines, now is the time to ask questions as to what the workplace of the future will look like, and how firms can best utilise now-proven technologies to support their staff, no matter where they are logging on.
In this podcast we will be turning our minds to the future. Specifically, the future of work, workplaces, and even if we need to go into an office to do our work at all.
Andrew Rogan, Director, Operational Resilience at UK Finance is joined by Helen Wilson, Director of Modern Work - Customer Success at Microsoft, and Graham Hodgkin, Head of Communications and Culture at SMBC.
Also available on Spotify, Google Podcasts, and Apple Podcasts
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EPISODE 8: The Future of Money? Global developments of Central Bank Digital Currencies
Central Bank Digital Currencies have hit the news recently with papers produced by several central banks, and trials live in different jurisdictions. In this episode we discuss what a Central Bank Digital Currency is, the key drivers for its development and how different countries are approaching it.
Joining Jonathan Middleton, Director, Technology and Digital Policy Delivery Coordination at UK Finance is Hedwige Nuyens, MD International Banking Federation and John Ho, Head, Legal, Financial Markets at Standard Chartered.
Also available on Spotify, Google Podcasts, and Apple Podcasts
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EPISODE 7: Transformation Trends for 2021: Our Predictions
What key technology trends will drive financial services in 2021?
With technology and digital transformation rapidly changing our industry, what does the future look like? In this episode we make predictions about key technology trends that will drive financial services in 2021.
Jonathan Middleton, Director, Technology and Digital Policy Delivery Coordination at UK Finance is joined by Teodor Blidarus, Founder and CEO of FintechOS to talk about the next era of personalisation, how customer experience will no longer be a buzzword, digital transformation journeys reaching a cross-road, no code/low code development, Bank as a Service and Central Bank Digital Currencies.
Also available on Spotify, Google Podcasts, and Apple Podcasts
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EPISODE 6: The Bank of the Future: Smarter, Faster, Intelligent
With technology and digital transformation rapidly changing our industry, is it enough to simply invest in the latest technologies (AI, machine learning) or should firms be thinking further into the future, to consider the lifecycles of their customers, and how other technologies (big tech, cloud, digital assets) could transform their technological architecture across the whole ecosystem?
Listen to the latest episode in our podcast series to explore what the bank of the future will look like.
What business model will future banks need and what will its enterprise architecture be? What do firms need to do to get there? How has COVID-19 changed how firms are looking to make this journey and once the technology is implemented - what changing consumer behaviour trends will drive future customer interactions with firms?
Discussing this and more, Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, is joined by:
- Sarah Rench, Director of AI and Industry Solutions, Avanade
- Jayne Wickins, UK Banking Director, Financial Services, Enterprise Commercial, Microsoft
- Puja Prabhakar, Executive, Head of Banking and Capital Markets, Avanade
Also available on Spotify, Google Podcasts, and Apple Podcasts.
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EPISODE 5: Continuity and Crisis Management in the Age of Covid-19
In 2020 hard lessons have been learnt about crisis management and the importance of horizon threat scanning. No industry is thinking harder about these lessons than financial services. Business continuity, crisis management, and doing whatever it takes to keep the wheels turning are principles long ingrained in those who move our money around, principles which paid off when COVID-19 came knocking.
Has the prevailing crisis management model in financial services – one relatively unchanged for 25 years – served us well? Is it still fit for purpose? And are there are lessons to be learned from other industries who perhaps have done this better?
Discussing this and more, Andrew Rogan, Director, Operational Resilience at UK Finance, is joined by:
- Will Packard, Managing Principal, Capco
- Tim Armit, Business Continuity Manager, Post Office
Also available on Spotify, Google Podcasts, and Apple Podcasts.
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EPISODE 4: How to build a bank in 20 days
Technology and digital transformation is rapidly changing the face of financial services, how customers consume those services and firms deliver them. This latest episode explores how that transformation means a bank can now be built in just 20 days and considers what this means for future business models.
We look at how the bank was built so quickly, cover the key differences between firms that are digitising (wave 2) and consider how they will operate in an ecosystem model (wave 3). We also discuss the challenges and opportunities for financial services of this ecosystem model.
Discussing this and more, Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, is joined by:
- Justin Fitzpatrick, CEO and Co-founder of DueDil
- Mike Kennelly, Senior Director in PwC UK Financial Services Technology consulting practice
Also available on Spotify, Google Podcasts, and Apple Podcasts.
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EPISODE 3: The Future of Finance a year on: A conversation with Huw van Steenis and Lord Macpherson
It has been a year since Huw van Steenis published his Future of Finance review. As a Senior Adviser to Mark Carney he led the review into the future of the UK’s financial system, and what it might mean for the Bank of England’s agenda over the coming decade.
One year on and in a very different socio-economic environment, what does the reports architect think of the progress that has been made, and where should the Bank and wider industry be focusing their energies? Has the pandemic accelerated the digital transformation shift? Is the industry making progress at sufficient pace? How can technology strengthen firms’ operational resilience? How has consumer behaviour changed? And how can regulators and the financial services sector support the transition to a carbon neutral economy?
Discussing this and more, Hannah Gurga, Managing Director, Digital Technology & Cyber and Chief of Staff at UK Finance, is joined by:
- Huw van Steenis, Group Managing Director and Senior Adviser to the Chief Executive of UBS (and former Senior Adviser to Mark Carney, the Governor of Bank of England)
- Lord Nick Macpherson, Chairman of C Hoare & Co, and former Permanent Secretary of the Treasury.
Relevant resources:
Also available on Spotify, Google Podcasts, and Apple Podcasts.
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EPISODE 2: Transforming Customer Experiences
This episode, with Avanade and Microsoft, explores how technology is transforming a firm’s relationship with its customers.
In recent years there has been an acceleration in Digital Transformation which has brought unique opportunities and challenges for firms and customers. How do we ensure the human element remains throughout the process? What will banking of the future look like? How do we use big data to create contextual engagements with customers?
Discussing this and more, Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, is joined by:
- Peter Barrett, Global Marketing Lead, Financial Services at Avanade.
- Janet Jones, Industry Strategy Lead for Financial Services at Microsoft UK.
Relevant resources:
Also available on Spotify, Google Podcasts, and Apple Podcasts.
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EPISODE 1: Technology Transformation
Technology is transforming all aspects of financial services, including how firms interact with their customers, develop new business models, and how they enable their staff. In this first episode we are joined by Avanade and Microsoft to explore how technology is transforming the workplace and the workforce.
Hosted by Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, our guests on this first podcast are:
- Nicholas Merriman, Senior director and the financial services CTO for Avanade in the UK and Ireland.
- Paul Kelly, Modern Workplace Director for UK Financial Services, Microsoft.
Relevant resources:
- Retail Banking Guide to Workplace Experience
- Avanade blog: Building the right foundation
- Remote Working Trends
Also available on Spotify, Google Podcasts, and Apple Podcasts.
Event details
Venue
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Online
Date and time
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1 January 2021 On demand
Full and associate member rate
FREE
Non-member rate
FREE
Vulnerability and Product Design, Online Workshop
This practical workshop will enable you to gain the knowledge and skills to design products which meet the needs of all customers, particularly vulnerable customers.
Learn more
Huw van Steenis
Group Managing Director and Senior Adviser to the Chief Executive of UBS (and former Senior Adviser to Mark Carney, the Governor of Bank of England)
Huw van Steenis is Group Managing Director and Senior Adviser to the Chief Executive of UBS. He chairs the firm’s Sustainable Finance Committee.
Huw joined UBS in September 2019 after serving as Senior Advisor to the Governor Mark Carney at the Bank of England. In this role he led a review of the Future of Finance and the implications for the Bank of England's policies, capacities and toolkit. The review helped catalyze a series of announcements by the Governor which included the Bank developing a world-class digital regulation strategy, updating the payments system for the digital age and facilitating firms use of technology. The Bank also announced it would undertake an exploratory climate change stress test for financial institutions, to be the first central bank to put its own portfolio on TCFD basis, as well as promote standards for sustainable investing in corporate reporting.
Prior to this role, van Steenis held roles at Morgan Stanley for 14 years including as Global Coordinator Banks and Diversified Financials research. He was then Global Head of Strategy at Schroders and served on their Group Management Committee. Van Steenis serves on the World Economic Forum’s (WEFs) Global Future Council on Financial and Monetary Systems. He also served on the European Central Bank’s Group on Macro-Prudential Policies and Financial Stability.
Huw van Steenis is a Trustee of English National Opera and chairs the advisory board.
Lord Macpherson of Earl's Court GCB
Chairman of C. Hoare & Co.
Nick Macpherson became Chairman of C. Hoare & Co. in October 2016.
Nick was Permanent Secretary of the Treasury from 2005 to 2016, leading the department through the financial crisis and the subsequent period of banking reform and fiscal consolidation.
Nick joined the Treasury in 1985, after training as an economist at Oxford University and University College, London, and working at the Confederation of British Industry and Peat Marwick Consulting. He was Principal Private Secretary to Kenneth Clarke and Gordon Brown in the mid-1990s and went on to head the public spending and tax policy sides of the Treasury. Nick is a Director of the Scottish American Investment Trust, a visiting Professor at King's College, London, and a Trustee of the Royal Mint Museum.
Hannah Gurga
MD, Digital, Technology and Cyber, UK Finance
Hannah joined UK Finance in 2018 as chief of staff and in 2019 assumed responsibility for the Digital, Tech & Cyber (DTC) team. Priorities include establishing the new DTC Product and Service Board, and working with members and UK public authorities to develop a cross-sector cyber collaboration capability. Prior to joining UK Finance, Hannah was group chief of staff at LCH. She previously led global regulatory strategy and government relations at the London Stock Exchange Group and had been Head of European Affairs at interdealer broker ICAP. Hannah began her career in the civil service, leaving HM Treasury as a senior civil servant responsible for markets policy having previously worked in the Ministry of Defence and the Cabinet Office Civil Contingencies Secretariat.
Jonathan Middleton
Principal, Digital and Technology Policy, UK Finance
Jonathan joined UK Finance in 2018 and oversees work on a range of topics including innovation, fintech, disruption, regtech and AI.
Prior to joining UK Finance, Jonathan was Head of Technology Policy at the Government Digital Service in the UK Cabinet Office. He was primarily responsible for managing cross-government policy and technology standards for how departments bought, built and managed their technology estate. He also led work on emerging and disruptive technologies including distributed ledger, AR/VR, internet of things, and AI/machine learning.
Jonathan is a graduate of Oxford University and the University of London. He is also a Fellow of the Royal Asiatic Society.
Nicholas Merriman
Senior director and the financial services CTO for Avanade in the UK & Ireland
Nicholas Merriman is a senior director and the financial services CTO for Avanade in the UK & Ireland. He has over 25 years’ experience in technology, consulting and financial services, having worked for some of the UKs largest and most innovative banks including HBoS, LBG and Egg where he held roles including the CTO for Retail Bank, CTO Wealth and International and Chief Architect. Having started his financial services career at Microsoft, he has continued to deliver of solutions that deliver value to both customers, employees and shareholders. Nic has extensive payments experience having worked with some of Europe’s leading payments organisations whilst consulting with AlixPartners. At Avanade, Nic is focused is on helping customer realise the value from their investment in the Microsoft and wider technology ecosystem. Focusing on Open Banking, Data, Customer and Employee experience through data driven, cloud based, mobile strategies whilst supporting organisations in their transformation journey.
Paul Kelly
Modern Workplace Director for UK Financial Services, Microsoft
Paul Kelly is the Modern Workplace Director for UK Financial Services. Paul’s been with Microsoft for 12 years in a variety of roles, all of which have had one thing in common - helping clients to transform how their people work, collaborate and come together in high performing teams. This has never been truer than in recent times where we’ve seen 2 years of digital transformation in 2 months. Paul’s specialist team cover a broad portfolio of Microsoft products across Office 365, Enterprise Mobility, Windows and Security. Before joining Microsoft, he previously held management roles in the consulting businesses of IBM, PwC and EY. Paul will give Microsoft’s view of the future of work, the direction we see the modern workplace taking and the steps our clients are taking to adjust to the post-Covid new normal.
Peter Barrett
Global Marketing Lead, Financial Services at Avanade
Peter Barret is the Global Financial Services Lead in the Marketing team. Prior to joining Avanade, he worked at Finastra, a global banking software business, where he helped set up their Partner Marketing function. He spent 10 years at Fujitsu where he was the global Marketing lead for the Financial Services sector.
Janet Jones
Industry Strategy Lead for Financial Services at Microsoft UK
Janet Jones currently leads the Industry Strategy for Financial Services at Microsoft UK, ensuring that drivers of change and emerging technological trends across the sector are core to how Microsoft works with Financial Services organisations, supporting their digital transformation. Before joining Microsoft in 2018 Janet held roles within commercial banking; most latterly at Lloyds Banking Group and prior to that at Barclays and RBS. She has a personal interest in cultural transformation and has also played an active role in supporting and driving the inclusion and diversity agenda during her career.
Vulnerability and Product Design, Online Workshop
Tuesday, May 4, 2021
This practical workshop will enable you to gain the knowledge and skills to design products which meet the needs of all customers, particularly vulnerable customers.
