Generative AI in Action: Opportunities & Risk Management in Financial Services

It lays out the broad state of play and the evolving regulatory environment.

The paper then takes a close look at three real generative AI tool case studies:

  • Customer complaints processing agent
  • KYC assistant tool
  • Software development lifecycle

It also explores the emerging mitigation approaches for key generative AI risks:

  • Reliability of outputs (hallucinations, accuracy, etc)
  • Data privacy and security risks
  • Third party considerations