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New guidance prepared by UK Finance in consultation with mortgage members to help firms in their interpretation of Mortgage Conduct of Business (MCOB) 13 and in meeting their obligations under Treating Customers Fairly principles. It provides best practice and case study examples to assist in the handling of arrears and possession cases.
This guidance was prepared before the FCA published temporary guidance relating to Mortgages and Coronavirus. For treatment of customers impacted by Covid-19, this document should be read in conjunction with FCA guidance.
Date: July 2019
Price: £3,000
This report is available free to mortgage members.
Purchase full report here
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