As with so many other sectors, the Covid pandemic has impacted the UK payments market and prompted customers to alter their behaviours. To understand more fully why these changes have come about and which ones will persist, UK Finance commissioned Ipsos Mori to conduct research into cash hoarding over the lockdowns of 2020/21. This research has highlighted the sticky presence of cash, but reinforced its declining transactional value and flags that more work is required to bring hoarded cash back into the system. For further information please see here.