1.2 million mortgage customers given payment holidays by lenders

  • Over 1.2 million mortgage payment holidays have been offered by lenders to customers impacted by Covid-19.
  • Action by lenders means one in nine mortgages in the UK are now subject to a payment holiday.
  • The number of payment holidays in place more than tripled in the two weeks between 25 March and 8 April, with around 61,000 being granted each day.

Lenders have provided over 1.2 million mortgage payment holidays to households whose finances have been impacted by Covid-19, UK Finance has revealed today.

On 17 March, just under a month ago, mortgage lenders announced they would support customers facing financial difficulties due to the Covid-19 crisis. Three weeks later, by Wednesday 8 April, over 1.2 million mortgage borrowers had been offered a payment holiday by their lender.

The action taken by lenders means that one in nine mortgages in the UK are now subject to a payment holiday, helping households across the country through this difficult time. For the average mortgage holder, the payment holiday amounts to £260 per month of suspended interest payments, with many benefitting from the option of extending the scheme for up to three months.

The number of mortgage payment holidays in place more than tripled in the two weeks between 25 March and 8 April, growing from 392,130 to 1,240,680. This is an increase of nearly 850,000 or an average of around 61,000 payment holidays being granted by lenders each day.

Commenting, Stephen Jones, UK Finance CEO, said:

Mortgage lenders have been working tirelessly to help homeowners get through this challenging period. The industry has pulled out all the stops in recent weeks to give an unprecedented number of customers a payment holiday, and we stand ready to help more over the coming months.

?We understand that the current crisis is having a significant impact on household finances for people across the country. Lenders have a number of options available to help, and payment holidays aren't always the right solution for everyone. We would therefore encourage any mortgage customers concerned about their financial situation to check with their lender so they can find out more information on the support available and how to apply.

Robin Fieth, Building Societies Association CEO, said:

We know that this is a difficult time for many homeowners with a mortgage and building society staff have been working hard to offer individuals the right solution. For almost quarter of a million so far, that has been a three month payment holiday offering a much needed breathing space to families whose household income is under severe pressure during the current crisis.

Mortgage borrowers whose financial situation has been affected by Covid-19 are advised to contact their lender to discuss whether they are eligible for a mortgage holiday and if it is the best option for them. A payment holiday may not be the right choice for everyone, and customers should only apply if they need one. Those requiring a mortgage payment holiday will need to self-certify that their income has been either directly or indirectly impacted by the coronavirus.

Telephone lines remain extremely busy so customers who are concerned about making their mortgage payments are advised to look at their lender's website in the first instance, which will include the latest information on the support available and should be able to answer many queries. Many lenders are offering customers the option to apply for a mortgage payment holiday through an online form on their website.

Lenders are also urging mortgage holders not to cancel their direct debits before a payment holiday has been agreed, as this will be counted as a missed payment and could impact their credit file.

Area of expertise:

Notes to editor

<p>1.  UK Finance is the collective voice for the banking and finance industry. Representing more than 250 firms across the industry, we act to enhance competitiveness, support customers and facilitate</p>
<p>2.  Figures relate to the total first charge mortgage market, grossed up from a representative sample. The figures include both residential and buy-to-let mortgages, and may be subject to modest revision as firms identify double-counting and other anomalies in previous daily totals. The quarter of a million figure quoted by the Building Societies Association refers to the number of mortgage payment holidays granted by building societies. This forms part of the 1.2 million payment holidays granted by lenders in total.</p>
<p>3.  The value of the average interest payment deferred each month (£260) is calculated using the average interest rate (2.37 per cent) on an average loan size (£132,128) in the UK. These figures are correct as of 31 December 2019. For a capital and interest mortgage, this would equate to approximately £775 of deferred payments each month.      </p>
<p>4.  There are currently 10,993,000 outstanding first charge mortgages in place in the UK, meaning the mortgage payment holidays in place account for 11.2 per cent of total mortgages or slightly over one in nine.</p>
<p>5.  More information on the measures introduced to support mortgage customers impacted by Covid-19 is available <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2F74n5c…;. These measures include:</p>
<ul><li>A three-month moratorium on residential and buy-to-let possession action, giving customers reassurance that they will not have their homes repossessed at this difficult time.</li>
<li>Offering payment holidays to all buy-to-let landlords whose tenants have lost income because of the impact of Covid-19, with landlords expected to pass on this relief to their tenants to ensure that they are supported during this time.</li>
<li>Offering customers who have exchanged contracts for a house purchase the option to extend their mortgage offer for up to three months to enable them to move at a later date.</li>
</ul><p>6.  Mortgage borrowers are reminded not to cancel their direct debits before a payment holiday has been agreed with their lender. Cancelling a direct debit is not a payment holiday and will be counted as a missed payment, which could then potentially show up in a credit file and in turn impact a customer?s ability to remortgage.</p>
<p><strong><span>For more information please call the UK Finance press office on 020 7416 6750 or email </span><a href="mailto:press@ukfinance.org.uk&quot; title="mailto:press@ukfinance.org.uk"><span>press@ukfinance.org.uk</span></a><…;