UK Finance responds to FCA draft guidance on support for consumer credit and overdraft customers

Lenders stand ready to provide tailored support to credit card, personal loan and overdraft customers who continue to be financially impacted by the coronavirus pandemic and will be working with the Financial Conduct Authority (FCA) on its draft guidance published today.

Throughout the Covid-19 crisis, the UK's banking and finance sector has been working hard to support people's financial wellbeing. According to the latest figures, the industry has provided 1,085,000 credit card payment deferrals, 738,000 personal loan payment deferrals, and over 27 million interest-free overdrafts since the outset of the crisis.

Eric Leenders, Managing Director of Personal Finance at UK Finance, said:

The industry has provided unprecedented support to customers as part of its clear plan to get Britain through the coronavirus crisis.

?It will always be in the best interest of customers who are able to resume their loan payments to do so.  However, lenders stand ready to offer tailored support and flexibility to those who continue to face financial difficulties and will be working closely with the Financial Conduct Authority as it finalises this guidance.

"It is vital that those who are experiencing payment difficulties get in touch with their provider and make use of the online support available as soon as possible to discuss the options available to them.

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