UK Finance commissions and publishes reports as part of our work to represent the banking and finance industry. These include policy papers, thought-leadership and research reports. They are available here for download by our members, the wider industry, policymakers, regulators and the general public. All of these reports are free to download, unless otherwise stated.


Review into the complaints and alternative dispute resolution (ADR) landscape for the UK’s SME market

Review into the complaints and alternative dispute resolution (ADR) landscape for the UK’s SME market

A new report published today by Simon Walker, former Director-General of the Institute of Directors, recommends new routes for Small and Medium-sized Enterprises to challenge banks without going to court. Appointed by industry group UK Finance as the independent chair of the UK SME Complaints and Resolutions Review, Mr Walker makes four principle recommendations: A new division within the Financial Ombudsman Service (FOS) tasked with resolving SME-bank disputes, and a new expert advisory body to ...
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Guide to Development Finance for Small and Medium Size Housebuilders

Guide to Development Finance for Small and Medium Size Housebuilders

The Guide to Development Finance for Small and Medium Size Housebuilders is the result of a collaboration between UK Finance and the Federation of Master Builders. Accessing finance as a small-scale housebuilder is one of the most significant elements of the development process, and can be a daunting prospect, particularly for less experienced developers. This guide aims to help housebuilders understand development finance, where it sits within the housebuilding process and why finance providers look ...
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SME Finance - Where are we now?

SME Finance – Where are we now?

This autumn marks a decade since the global financial crisis hit in 2008 and the shockwaves spread across all areas of the UK economy. The following two years saw both banks and businesses retrenching as a result of the tough economic environment, with new bank lending to SME customers falling to a low of just over £38 bn a year. In response and as part of efforts to rebuild relationships with the SME community and ...
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Fighting Fraud: Helping to keep customers safe

Fighting Fraud: Helping to keep customers safe

Recent high-profile data breaches have reminded us of the devastating impact fraud can have on victims, which is why it is imperative that we all work together to prevent it. Criminals have become ever more inventive when it comes to fraud. In our latest fraud report, ‘Fighting Fraud – helping to keep customers safe’ we take a look at the latest tactics being adopted by fraudsters to try and steal consumers’ money, from phishing to ...
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Fraud the Facts 2018

Fraud the Facts 2018

The threat from fraud is ever changing. Fraud the Facts 2018 shows the extent and nature of the challenge faced – and one which the finance industry is committed to tackling. The financial services industry invest millions of pounds every year in advanced security systems to root out fraud. In 2017, £2 in every £3 of unauthorised fraud was stopped. That means a total of over £1.4 billion was prevented from falling into the hands ...
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UK Payment Markets 2018 - Summary

UK Payment Markets 2018 – Summary

UK Payment Markets provides a detailed analysis of the use of all types of payments in the UK during 2017, as well as forecasts of payment trends in the UK for the next 10 years. It includes commentary on payments used by consumers, businesses and government ...
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The Way We Bank Now 2018

The Way We Bank Now 2018

It may be taboo to talk about money with friends and family but when it comes to your bank it’s a different matter, with today’s social media savvy consumer taking advantage of more banking webchat services than ever before, according to the latest research from UK Finance. The Way We Bank Now report, sponsored by EY, reveals that the popularity of services such as Twitter, Facebook messenger and WhatsApp, is encouraging banks to invest in ...
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Sustainable Financial Services in the Digital Age

Sustainable Financial Services in the Digital Age

Joint report from UK Finance and Parker Fitzgerald views the safeguarding of data as core to sustainable digital financial services Consideration of risk needs to be part of the financial services technological revolution, yet the speed and scale of digital transformation brings non-financial risks to the fore Essential that new technologies are integrated safely within existing operating models The speed and scale of digital transformation within the financial services industry is contributing to the emergence ...
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Staying Ahead of Cyber crime

Staying Ahead of Cyber crime

Greater organisational collaboration across the financial services sector, working alongside law enforcement and Government agencies, will be the key means of putting cyber criminals out of business according to the latest report from UK Finance and KPMG. The report, “Staying Ahead of Cyber crime”  discusses how greater cooperation both within businesses and between firms, law enforcement and Government is central to tackling the growing threat of cyber crime ...
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Un-Blocking identity in a digital world

Un-Blocking identity in a digital world

Distributed Ledger technology (DLT) is often held up as a solution for payments, money transfers and currencies. But a new paper published today by The Whitechapel Think Tank, supported by UK Finance, looks at how technology can provide a potential solution to safely validating identity and verification ...
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Guidance for the financial services sector on the corporate criminal offences within the Criminal Finances Act 2017

Guidance for the financial services sector on the corporate criminal offences within the Criminal Finances Act 2017

UK Finance and other financial services sector associations have produced the following financial sector industry guidance on the corporate criminal offences within the Criminal Finances Act 2017, which came into force on 30th September 2017. The Chancellor approved this guidance on 8th January 2018 pursuant to his power under section 47(7) of the Criminal Finances Act 2017. This document contains formal guidance and also examples, which are included in this document only to assist with ...
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Obtaining additional ISA allowances following the death of your spouse or civil partner

Obtaining additional ISA allowances following the death of your spouse or civil partner

Since 3 December 2014, where a person holding an ISA dies and that person was married or in a civil partnership, the surviving spouse/civil partner is entitled to an extra ISA allowance (even where the spouse/civil partner does not actually inherit the ISA). This is referred to as the Additional Permitted Subscription (APS) allowance. This allowance may be used with the ISA provider of the deceased or an ISA provider chosen by the surviving spouse/civil ...
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Contactless Transit EMV Framework

Contactless Transit EMV Framework

The Contactless Transit Framework has been developed to support transit operators’ own contactless implementation plans to ensure a consistent experience for their customers and support interoperability across regions and different transport modes. The Framework explains how a customer can use an EMV contactless card, or device such as a phone or wearable to travel on public transport. The Contactless Transit Framework has been developed to support transit operators’ own contactless implementation plans to ensure a consistent ...
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UK Finance MiFID II Guidance on Product Governance and Retail Costs and Charges

UK Finance MiFID II Guidance on Product Governance and Retail Costs and Charges

UK Finance has drafted guidelines to support firms and industry stakeholders in their implementation of some of the key MIFID II requirements for product governance and retail costs and charges. A key objective of the guidelines is to promote a consistent industry approach to MiFID II, which would be of immense benefit to both firms and the end-client. There are four sets of guidelines: MiFID II Product Governance: Guidelines on Target Market Identification MiFID II ...
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Challenges for our Home Ownership Safety Net: UK and International Perspectives

Challenges for our Home Ownership Safety Net: UK and International Perspectives

A new report commissioned by UK Finance – Challenges for our Home Ownership Safety Net: UK and International Perspectives –  reveals the extent to which help, or a “safety net”, for homeowners facing financial difficulty has been scaled back over the past decade. Following the 2008 financial crisis the government strengthened the safety net for homebuyers but most of this support has now been withdrawn. The report, is the work of three of the UK’s ...
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UK Finance Briefing - Impact of Brexit on the Future Application of UK Sanctions

UK Finance Briefing – Impact of Brexit on the Future Application of UK Sanctions

This is a briefing note from UK Finance focused on the impact of Brexit on the future application of UK sanctions. The note outlines the International Sanctions compliance landscape in which UKF members operate and our key observations of the new Legislative Framework the UK will use post Brexit to implement Sanctions - the Sanctions and Anti-Money Laundering Bill ...
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No interruptions - Options for the future UK-EU data-sharing relationship

No interruptions – Options for the future UK-EU data-sharing relationship

The United Kingdom’s exit from the European Union will transform the way personal data is shared between the two parties from a relationship based on a deeply integrated single legal framework to one between two separate jurisdictions. For millions of EU and UK citizens and businesses, and for billions of individual exchanges of personal data currently relying on a borderless environment, this will be a significant and potentially disruptive change. It will require a new relationship between two legal frameworks based on ...
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Supporting Europe’s Economies and Citizens

Supporting Europe’s Economies and Citizens

The UK is currently the second largest exporter of services worldwide. Tens of thousands of customers and billions of euros of banking and capital markets products and services are reliant on the UK remaining Europe’s most interconnected financial centre. UK finance proposes an alternative model for a future trade framework for banking and capital markets services between the EU and the UK that is  both robust and flexible. It is based on the premises (i) ...
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Serving Europe: Navigating the legislative landscape from outside the single market

Serving Europe: Navigating the legislative landscape from outside the single market

UK Finance's 'Serving Europe: Navigating the legislative landscape from outside the single market' report has been produced to close an important gap in the developing public analysis and understanding of the implications of Brexit for EU customers of UK-based banks. It identifies the very broad differences among individual EU Member States in their treatment of bank products and services offered by 'third-country' banks (which is what banks serving EU customers from the UK will become on the ...
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2017 Total Tax Contribution of the UK banking sector

2017 Total Tax Contribution of the UK banking sector

The total tax contribution of the banking sector to the UK public finances in 2016/17 was an estimated £35.4bn (5.4% of total government tax receipts). The report - commissioned by UK Finance and based on analysis by PwC - shows that £18.1bn of the sector’s tax contribution came from UK banks. £17.3bn was contributed by foreign banks. Taxes borne - those that are a direct cost to a company - accounted for £19.0bn of the ...
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UK and Irish housing markets: a first-time buyer perspective

UK and Irish housing markets: a first-time buyer perspective

The financial crisis caused severe problems for first-time buyers in the UK and Ireland. Since then, however, mortgage and housing markets in the two countries have also gone through some contrasting experiences. Joint authors Mohammad Jamei, of UK Finance, and Anthony O’Brien, of the Banking & Payments Federation Ireland, draw on national data sources to compare the two markets ...
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An app-etite for banking

An app-etite for banking

A new consumer-led revolution is underway in the way we access and manage our money, with the trend in customers using their banking apps continuing at pace. Over the past five years customers’ activity on banking apps rocketed by 354% with apps now an increasingly popular way to access current accounts, rising from 21% in 2012 to 61% by the start of 2017. There were 19.6 million users across the UK in 2016 with 159 logins occurring ...
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Time to adapt

Time to adapt

The UK has voted to leave the European Union (EU). The UK and the EU27 must now work together to agree a new, successful, partnership that works for UK and EU customers, businesses and the economy. The shape of this new relationship will have enormous influence upon the future for the UK and the EU27. The emergence of the new relationship is likely to involve a period of uncertainty as its shape is agreed. It ...
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UK exit from the EU: An orderly transition for banking

UK exit from the EU: An orderly transition for banking

Brexit will inevitably bring with it changes to the way goods and services are traded between the UK and the continuing Member States of the EU. If these changes happen suddenly, there is a serious risk of disruption to businesses and their customers. Transitional arrangements are key to ensuring an orderly and non-disruptive exit from the EU and will help avoid damaging cliff edge effects at the point of exit when existing rights and obligations ...
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