Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Training
RCA: Tactical Problem Solving - March
02.03.20
The day-to-day complexity alongside the internal and external demands placed upon Customer Service, CX and Complaints Teams within Financial Services continues to increase. The need to recognise pr...
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Training
Working with the Financial Ombudsman Service
05.03.20
When it comes to the DISP rules, it doesn’t really explain how the FOS works and how a complaint gets through the process after referral. It can all feel very confusing and a bit overwhel...
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Training
Getting to Grips with the Distress & Inconvenience Award
13.05.20
The FOS provides basic information in relation to Distress & Inconvenience, but what it doesn’t do is tell firms how they can better understand how to arrive at a figure for this type...
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Training
RCA: Tactical Problem Solving - June
23.06.20
The day-to-day complexity alongside the internal and external demands placed upon Customer Service, CX and Complaints Teams within Financial Services continues to increase. The need to recognise pr...
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Training
Handling Complaints
18.09.20
The FCA’s complaint handling rules exist to provide a framework of what should be done and when. They provide consistency and a minimum standard for firms to work to. But what they don’...
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