You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
The Dispute Resolution Handbook sets out the rules and regulations for the FOS. But what does that really look like in practice, and how does it work in the day to day? This highly ...
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
The FCA’s complaint handling rules exist to provide a framework of what should be done and when. They provide consistency and a minimum standard for firms to work to. But...
Life is certainly not dull for a Chief Risk Officer (SM4 holder) of a Challenger, Specialist or Small Firm, who needs not just to learn from the mistakes of the past, but, be able...
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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