Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Training
How the Financial Ombudsman Service Works
14.02.19
The Dispute Resolution Handbook sets out the rules and regulations for the FOS. But what does that really look like in practice, and how does it work in the day to day? This highly ...
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Event
Northern Powerhouse Dinner
27.06.19
With increasing decentralisation of the financial services sector, Northern England is becoming recognised on the world stage as a leading hub for FinTech startups, rapidly growing businesses and a...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Webinar
FREE Webinar: Complaints Outlook 2019
24.09.19
Huntswood’s 2019 Complaints Outlook combines consumer research from 5,500 financial services, utilities and travel customers with in-depth, cross-sector firm research. It identifies key changes i...
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Training
Complaints Handling: Final response letters that get the right results
17.10.19
This highly practical and down to earth full-day workshop – designed for people handling complaints by people who’ve handled complaints – will look at the value of a great Fin...
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Training
Supporting Customers with Gambling, Alcohol and Substance Addictions
29.10.19
Identifying indicators of vulnerability is a key challenge for your customer facing staff. Do your colleagues know when they are speaking with a vulnerable customer? What are your proc...
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Training
Vulnerability Academy: Improving Outcomes for Customers in Vulnerable Circumstances - 2019/2020
06.11.19
This year the FCA is exploring if it's guidance and approach to vulnerability should change. Learn about these changes when they happen and put your organisation at the forefront, by attending the ...
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