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You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Training
How the Financial Ombudsman Service Works
14.02.19
The Dispute Resolution Handbook sets out the rules and regulations for the FOS. But what does that really look like in practice, and how does it work in the day to day? This highly ...
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Webinar
FREE Webinar: Complaints Outlook 2019
24.09.19
Huntswood’s 2019 Complaints Outlook combines consumer research from 5,500 financial services, utilities and travel customers with in-depth, cross-sector firm research. It identifies key changes i...
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Training
RCA Senior Management Virtual Briefing AM - May
04.05.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
Complaints Handling: Final Response Letters that get the Right Results
03.07.20
The FCA’s complaint handling rules exist to provide a framework of what should be done and when. They provide consistency and a minimum standard for firms to work to. But...
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Training
Customer Complaints Focus Series
14.10.20
To ensure firms remain proactive around the FCA’s expectations, it is critical that firms have a positive culture around the handling of complaints which extends beyond policies and procedures.
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Training
Customer Complaints Focus Series - The Importance of a Healthy Culture Now and Tomorrow
14.10.20
Last year the FCA announced that its long-term aim is to transform culture in financial services firms, so that firms cause less harm to consumers, businesses and the real economy. And cruc...
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