Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Training
How the Financial Ombudsman Service Works
14.02.19
The Dispute Resolution Handbook sets out the rules and regulations for the FOS. But what does that really look like in practice, and how does it work in the day to day? This highly ...
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Webinar
FREE Webinar: Complaints Outlook 2019
24.09.19
Huntswood’s 2019 Complaints Outlook combines consumer research from 5,500 financial services, utilities and travel customers with in-depth, cross-sector firm research. It identifies key changes i...
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Training
Digital Media & Financial Promotions
25.02.20
Advertising products and services in an increasingly crowded and competitive market is a challenge for many members. To combat this firms are doing more to reach customers at the right time, in the...
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Training
RCA: Tactical Problem Solving - March
02.03.20
The day-to-day complexity alongside the internal and external demands placed upon Customer Service, CX and Complaints Teams within Financial Services continues to increase. The need to recognise pr...
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Training
Working with the Financial Ombudsman Service
05.03.20
When it comes to the DISP rules, it doesn’t really explain how the FOS works and how a complaint gets through the process after referral. It can all feel very confusing and a bit overwhel...
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Training
Introduction to the Role of the MLRO - Apr
01.04.20
If you are working towards seeking authorisation as a senior financial crime compliance (“FCC”) professional, including as a Nominated Officer or Money Laundering Reporting Officer (“MLRO”)...
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