Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Training
Vulnerability Academy: Improving Outcomes for Customers in Vulnerable Circumstances
06.11.19
Update: The current cohort has now started. To register your interest for the 2020 cohort please click the button below or email
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Training
Digital Media & Financial Promotions
25.02.20
UK Finance members are facing an increasingly competitive market for its products and a vast range of new and old ways of communicating their message. There is a crowd of people clamouring for your...
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Training
RCA: Tactical Problem Solving - March
02.03.20
The day-to-day complexity alongside the internal and external demands placed upon Customer Service, CX and Complaints Teams within Financial Services continues to increase. The need to recognise pr...
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Training
Working with the Financial Ombudsman Service
05.03.20
When it comes to the DISP rules, it doesn’t really explain how the FOS works and how a complaint gets through the process after referral. It can all feel very confusing and a bit overwhel...
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Training
Getting to Grips with the Distress & Inconvenience Award
13.05.20
The FOS provides basic information in relation to Distress & Inconvenience, but what it doesn’t do is tell firms how they can better understand how to arrive at a figure for this type...
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Training
Complaints Handling: Final Response Letters that get the Right Results
03.07.20
The FCA’s complaint handling rules exist to provide a framework of what should be done and when. They provide consistency and a minimum standard for firms to work to. But what they don’...
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