Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Training
RCA Senior Management Virtual Briefing AM - May
04.05.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
Complaints Handling: Final Response Letters that get the Right Results
03.07.20
The FCA’s complaint handling rules exist to provide a framework of what should be done and when. They provide consistency and a minimum standard for firms to work to. But...
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Webinar
Free Webinar: Strong Customer Authentication – Impact on Travel and Hospitality
22.07.20
Strong Customer Authentication (SCA) is a new set of rules that will change how a customer confirms their identity when making purchases online. The implementation of SCA requires merchants and Pay...
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Webinar
Free Webinar: Request to Pay – Open Banking’s killer App?
12.08.20
Open Banking raises a simple question for a lot of organisations; how do I make money from this fundamental change to how people access their financial information? Ten ...
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Training
A Resilient Response to Change: How Measuring Culture Protects Value
13.08.20
Introducing their latest crisis measures to support financial sector resilience during lockdown, the FCA reminded us of their “relentless focus on the four key drivers of Culture”, so t...
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Training
Customer Complaints Focus Series
25.08.20
To ensure firms remain proactive around the FCA’s expectations, it is critical that firms have a positive culture around the handling of complaints which extends beyond policies and procedures.
SPEAKERS, SPONSORS AND EXHIBITORS
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