Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Training
Vulnerability Focus Series: Supporting Customers Who Discuss Suicidal Thoughts and Behaviours
11.11.19
Identifying indicators of vulnerability is a key challenge for your customer facing staff. Do your colleagues know when they are speaking with a vulnerable customer? What are your proc...
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Training
Consumer Outcomes and Product Design: Insights from Behavioural Economics
22.11.19
It is in the long-term interest of firms to deliver not just profit, but also sustainable business models. Firms that understand consumer interests and behaviours and deliver good outcomes to co...
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Training
Vulnerability Focus Series: Personal Resilience - How Best to Look After Yourself and Others
12.12.19
Identifying indicators of vulnerability is a key challenge for your customer facing staff. Do your colleagues know when they are speaking with a vulnerable customer? What are your proc...
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Training
Working with the Financial Ombudsman Service
05.03.20
Providing Knowledge and Insight on how the Ombudsman Service (FOS) works: If you handle complaints or customer queries, or have oversight for these ...
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Training
Getting to grips with the Distress & Inconvenience Award
13.05.20
Developing and Applying Key Knowledge and Approaches If you handle complaints or customer queries, or have oversight for these areas in a FCA regula...
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Training
Complaints Handling: Final Response Letters that get the Right Results
03.07.20
Developing And Applying Investigation, Communication and Knowledge to nail Final Response Letters If you handle complaints or customer queries, or have oversight for these areas in a FCA ...
SPEAKERS, SPONSORS AND EXHIBITORS
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