Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Training
RCA Senior Management Virtual Briefing AM - May
04.05.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
Complaints Handling: Final Response Letters that get the Right Results
03.07.20
The FCA’s complaint handling rules exist to provide a framework of what should be done and when. They provide consistency and a minimum standard for firms to work to. But...
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Training
FREE RCA Senior Management Briefing AM - November
13.11.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
FREE RCA Senior Management Briefing PM - November
13.11.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
Customer Complaints Workshop Series: Engaging With The Ombudsman and Influencing Customer Behaviour
10.03.21
In recent months both the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) have set out their expectations on how firms should handle complaints. ...
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Training
Vulnerability Workshop Series: April to June
13.04.21
The Financial Conduct Authority has launched a consultation on its revised guidance for firms on the fair treatment of customers in vulnerable circumstances, alongside
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