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You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Search UK Finance
You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Brexit to commercial finance.
Event search results
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Event
Retail Banking Conference
13.03.19
If you have attended our Retail Banking Conference before, you will know that this half-day event is packed with industry experts, timely insight and healthy debate. This year's con...
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Webinar
FREE Webinar: Why Customer Resolution Really Matters
30.07.19
Increasingly, financial services companies’ commitment to fair and effective complaints resolution is a measure of its worth and its ability to hold onto customers. The customer has alw...
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Training
RCA Senior Management Virtual Briefing AM - May
04.05.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
Complaints Handling: Final Response Letters that get the Right Results
03.07.20
The FCA’s complaint handling rules exist to provide a framework of what should be done and when. They provide consistency and a minimum standard for firms to work to. But...
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Training
FREE RCA Senior Management Briefing AM - November
13.11.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
FREE RCA Senior Management Briefing PM - November
13.11.20
This Senior Management Briefing introduces the core concepts and potential benefits of structured problem solving. It introduces elements of rationale for improved problem-solving skills, an overvi...
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Training
Customer Complaints Workshop Series: Successfully Working with Customers
08.03.21
To ensure firms remain proactive around the FCA’s expectations, it is critical that firms have a positive culture around the handling of complaints which extends beyond policies and proce...
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Training
Customer Complaints Focus Series: The Importance of a Healthy Culture Now and Tomorrow
08.03.21
In 2019 the FCA announced its long-term aim is to transform culture in financial services firms, so that firms cause less harm to consumers, businesses and the real economy. And crucially, ...
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