Groupthink – Understanding Bias Through the Lens of Behavioural Science

The benefits of behavioural science are regularly spoken about by regulators, as a tool to avoid blind spots and improve culture in banking. Groupthink is one of the most important biases that managers in Finance and Banking can understand and address if they are to become more competitive, productive and avoid adverse outcomes.

Venue: UK Finance, 1 Angel Court, London, EC2R 7HJ
Date: 8 February 2019 / Time: 09:00 - 17:00


RCA: Tactical Problem Solving

This course introduces the core concepts and potential benefits of structured problem solving. This one-day course will explain how organisations routinely allow problems to incubate and go unaddressed, as well as introduce elements of rationale for improved problem solving skills, human factors, cognitive processes and problem solving methodology.

Venue: 1 Angel Court, London, EC2R 7HJ
Date: 11 February 2018 / Time: 09:00 - 17:00


How the Financial Ombudsman Service Works

The Dispute Resolution Handbook sets out the rules and regulations for the FOS. But what does that really look like in practice, and how does it work in the day to day?

Venue: UK Finance, 1 Angel Court, London, EC2R 7HJ
Date:14 February 2019 / Time: 09:00 - 13:00


Consumer Outcomes and Product Design: Insights from Behavioural Economics

It is in the long-term interest of firms to deliver not just profit, but also sustainable business models. Firms that understand consumer interests and behaviours and deliver good outcomes to consumers can meet the demands of all their stakeholders, including shareholders, regulators and consumers.

Venue: UK Finance, 1 Angel Court, London, EC2R 7HJ
Date: 7 March 2019 / Time: 09:00 - 17:00


Culture Eats Strategy for Breakfast

At this breakfast briefing, with strictly limited Board Director attendance, our Conduct research specialists reveal how the latest behavioural insights and Culture assessment tools can transform staff engagement with the Conduct agenda.

Venue: UK Finance, 1 Angel Court, London, EC2R 7HJ
Date: 14 March 2019 / Time: 09:00 - 12:00


Inclusion Strategies for Business Resilience (two-day workshop)

Developing strategies for inclusive business growth, this is a two-day workshop that looks at the business case for increased diverse participation and engagement in the workplace.

Venue: 1 Angel Court, London, EC2R 7HJ
Date: 26 and 29 March 2019 / Time: 09:00 - 17:30 (Both days)


RCA Analyst – Facilitator (2 day workshop)

Root Cause Analysis (RCA) is increasingly found to be an integral part of financial regulator standards. There is a demand to demonstrate the ability to perform effective RCA across the business. Organisational attitude towards applying a transparent cause and effect

Venue: 1 Angel Court, London, EC2R 7HJ
Date: 3 - 4 April 2019 / Time: 08:30 - 17:00 (Both days)


Learn How to Predict Your Firm’s Culture and Conduct

This behaviour-based evaluation, effectively turns organisational culture from an abstract concept, into measurable metrics and hence a valuable source of management information.

Venue: UK Finance, 1 Angel Court, London, EC2R 7HJ
Date: 7 June 2019 / Time: 09:00 - 17:00