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Our award-winning Vulnerability and Consumer Duty Academy, comes to life across twelve sessions, including an induction, a graduation and ten interactive, practical, and problem-solving online workshops.
If you wish to attend the Vulnerability and Consumer Duty Academy next cohort, please contact our training team on training@ukfinance.org.uk for more information and to register your interest.
The Vulnerability and Consumer Duty Academy is also available as an in-house programme, which means you can tailor it to exactly what you and your colleagues require. Pricing for in-house will depend on what is required. Enquire about this option by contacting our training team.
Our award-winning Vulnerability and Consumer Duty Academy is designed to empower you to put vulnerability at the heart of your customer service, ensuring you meet and exceed FCA expectations, and enhance customer outcomes in vulnerable circumstances.
The overarching goal of the Academy is to help firms:
Join our expert-led programme to strengthen your organisation’s approach to consumer protection. It provides you with real-world case studies, interactive workshops, and actionable tools to help you drive improvements in your business practices and improve outcomes for customers in vulnerable circumstances across your teams. Whether you’re responsible for policy, customer care, or compliance, this Academy is designed to help you meet FCA expectations while prioritising customer needs.
I was really pleased to be able to attend the Consumer Duty and Vulnerability academy. I’ve worked in financial services for many years, and having recently changed roles I wanted to improve my knowledge around vulnerability.The six-month academy journey delivered so much more than a knowledge upskill and was both inspirational and challenging. I’ve come away with great ideas to carry forward, from how we identify and respond to vulnerable customer needs, through to inclusive design and providing relevant support to customers vulnerable to financial harms.I valued learning from the experiences and insight of my fellow attendees and our incredible facilitators, Colin, Zoe and Chris, not to mention some amazing guest speakers covering a vast range of thought-provoking topics. I highly recommend the academy.
I was really pleased to be able to attend the Consumer Duty and Vulnerability academy. I’ve worked in financial services for many years, and having recently changed roles I wanted to improve my knowledge around vulnerability.
The six-month academy journey delivered so much more than a knowledge upskill and was both inspirational and challenging. I’ve come away with great ideas to carry forward, from how we identify and respond to vulnerable customer needs, through to inclusive design and providing relevant support to customers vulnerable to financial harms.
I valued learning from the experiences and insight of my fellow attendees and our incredible facilitators, Colin, Zoe and Chris, not to mention some amazing guest speakers covering a vast range of thought-provoking topics. I highly recommend the academy.
The Vulnerability and Consumer Duty Academy has been rewarded City & Guilds Assured status.
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