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Forvis Mazars, 30 Old Bailey London EC4M 7AU United Kingdom
Early bird rates available for a limited period!
Join industry leaders, practitioners, and policy experts to equip you with the tools to fairly support customers in financial distress or arrears at the upcoming Helping Customers in Financial Difficulty Conference.
Building on the success of last year’s event, this important annual conference will return in 2026 with an evolved programme shaped around the latest developments, emerging challenges, and practical best practice in supporting customers.
We will bring together professionals in collections, recoveries, compliance, customer care, legal, operations, credit, and debt management to share insight, strengthen networks, and explore what has changed for 2026.
The event will provide a timely update on strategies for effectively supporting customers in financial distress – whether mortgage holders navigating interest rate pressures, credit card holders balancing rising living costs with credit repayments, or any customer facing increasing economic uncertainty.
For those who attended last year, the conference will move the conversation forward, offering new perspectives on regulatory expectations, customer vulnerability, operational resilience, and the delivery of compassionate, sustainable support for customers facing payment challenges.
Featuring keynote addresses, panel debates, and engaging networking sessions, this popular conference will offer a comprehensive view of the tools, insights, and partnerships needed to protect customers, comply with regulation, and preserve trust.
Whether you are shaping policy, managing frontline teams, or developing new approaches, this conference offers valuable perspectives to help you drive positive outcomes for both your organisation and your customers.
Secure your spot today and ensure your firm is prepared for the key changes you will need to make for the latest regulation, emerging developments, and future political and economic impacts.
We are proud to partner with organisations on our events. To discuss sponsorship opportunities at the Helping Customers in Financial Difficulty Conference 2026, please contact sponsorship@ukfinance.org.uk
2026 agenda coming soon!
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