Key Conversation: Fraud 2025

Ian is the Director of Strategy and Transformation for the Barclays Cyber Fraud Fusion Centre, a unit focussed on intelligence driven defence against economic crime, the disruption of upstream cyber enablers and research and development into emerging criminal attack journeys. Prior to joining Barclays, Ian led UK Finance’s engagement with government and regulators on cybersecurity and third-party risk policy, working on multiple cross-industry collaborative initiatives.

During his tenure at the City of London Police, Jonathan led the development of the UK National Fraud and Cybercrime Reporting system. He also contributed to the evidential workstream of the Contingent Reimbursement Scheme (CRM), the voluntary scheme for Authorised Push Payment (APP) fraud reimbursement. 

Recently, he served as the Director of Technical Collaborations at Stop Scams UK, working with companies like Meta, Google, and BT to combat fraud at source. Jonathan also worked on several data science projects for the Foreign, Commonwealth and Development Office and Home Office during his time with faculty.ai. 

Jonathan currently sits on the board of the Stop Scams Alliance (US 501(c)(3) nonprofit). He has recently joined BioCatch, a provider of next-generation digital identity solutions that focus the detection of financial crime through online user behaviours.

Matthew has over 15 years of financial services experience, with a focus on counter-fraud and compliance. He understands the industry from both the vendor and client side having both procured and consulted on SaaS solutions. In his role leading Cleafy's Sales Engineering for the UK, Nordics, and Africa, he helps organisations understand and deploy solutions to stop cyber fraud.

Tim’s focus is to ensure our customers are successful in making their contact centres more secure and to lead our community of companies and government agencies in the wider fight against fraud.

Tim’s career has spanned various large financial institutions such as Barclaycard and Santander, and technology providers such as FICO and Callsign. He brings a wealth of experience in the evolution of fraud and the profound impact it has on its victims, so he is exceedingly well-placed to take the lead in collaborating with Smartnumbers’ customers to fight back and protect their end customers. 

Tim has watched with fascination the role the contact centre channel plays in fraud - from how criminals harvest data to build a better picture of their victims, to the way a scammer influences call agents via cold and warm calling techniques. It's clear that the voice channel needs to be brought in from the cold, no longer seen as a legacy channel but a channel where significant risk resides and one that requires as much protection in the fraud ecosystem as the digital ones. 

Ben Donaldson OBE is our Managing Director for Economic Crime. His teams work on behalf of our members across fraud, financial crime, sanctions, and export controls. The UK Finance Economic Crime team provides traditional trade association services to our members, but also a range of operational services. The blend of the services we provide enables us to work in collaboration with our members, other sectors, government, regulators and law enforcement to protect society and the economy by reducing economic crime. 

Prior to joining UK Finance, Ben spent 23 years working for the UK Government in Defence and Foreign Affairs. In 2015, he was awarded an OBE for services to Defence.

Ben is the unit's subject matter expert for data analytics & insights and is also responsible for the line management of the Management Information Analyst. Ben oversees all economic crime management information, ensuring the team has the necessary statistics to make evidenced-based decisions within their areas of responsibility. He is also responsible for representation of UK Finance in all economic crime data related matters whether this be providing overviews to external interested parties, or attending meetings at the Home Office to discuss policy-related issues. Ben also manages the relationships with our MI service provider Pay.UK

Ben previously worked at HSBC in a variety of fraud-related roles, including fraud intelligence, first party fraud investigations and fraud data analytics.

Dianne is a Remote Payment Channels fraud threat lead at UK Finance, working closely with financial institutions and other sectors to close vulnerabilities beyond the perimeter of the banks. Having worked in fraud prevention for over 17 years, Dianne now primarily engages with companies outside the FI sector to encourage and foster collaborative initiative to protect mutual customers. 

Prior to joining UK Finance, Dianne worked in the gambling sector mitigating economic crime and meeting regulatory reporting requirements. 

Paul believes that technology isn’t necessarily the enemy, but it is our relationship with it that needs some work. Applying behavioural principles to the core of his work in order to maximise impact in the prevention of fraud and cybercrime. Paul explores the relationship we have with our technology and how it amplifies our vulnerability and changes the meaning behind our communication.  With a background in law enforcement, intelligence, counter terrorism and later finding a passion in cybercrime and fraud, he now works in a joint partnership role as the Strategic Fraud Prevention and Behavioural Lead for UK Finance and City of London Police, assisting in the coordination of the Economic and Cyber Police Headquarters.

Christine has led the industry's fraud prevention activities on bank account abuse for seven years, recently becoming the Industry Money Mule lead. Christine was responsible for developing a cross-sector partnership with the Police and National Trading Standards, resulting in the launch of the award-winning Banking Protocol, aimed at protecting vulnerable consumers within bank branches. This national initiative is embedded within the policing plan for all 45 UK Police Forces, is used by 54 national financial institutions as well as the Post Office and is now being expanded to other banking channels.

Christine began her career as a Masters graduate with the Metropolitan Police, spending nine years with the Met in total, five of which were in fraud prevention.